Jive Voice Reviews in June 2026: User Ratings, Pros & Cons

Superb service, intuitive call routing, slightly clunky device assigning

What do you like best? JIVE has done an amazing job supporting our team as we have transitioned from our previous phone service. I love the graphical call routing system that can be re-routed from any computer at any time. What do you dislike? I've been told that a client company that they have calls in their ring queues being dropped after a half-ring. Recommendations to others considering the product: Get guarantees in writing for any promises made by the salesperson. A ...

Very Reliable

What do you like best? I love the support that is available. They are fast and friendly. What do you dislike? I would like to see live chat make a comeback What problems are you solving with the product? What benefits have you realized? We wanted a reliable phone service that is easy to customize. We have it all with Jive!

Excellent customer service

What do you like best? Customer service is a huge plus at Jive. We are a large customer and they are top notch with this area. What do you dislike? Nothing I dislike. As a large customer, there were some technical deficiencies at the beginning, but with time, that has all been ironed out. Recommendations to others considering the product: Quality is not quite what you will get out of your PBX, but the ease of use is there. What problems are you solving with the product? ...

Great Telephone Service

What do you like best? I like the way I can change the call prompters when we miss a call. What do you dislike? I dislike that we don't have an intercom system within the phone. Sometimes the Kitchen is too noise and they are unable to hear the phone. Recommendations to others considering the product: Great phone and service. I am very happy with making the switch from ATT to Jive. What problems are you solving with the product? What benefits have you realized? ...

Very Solid Service and Delivery of quality phone communications

What do you like best? We are very pleased with the quality of service given by Jive / Logmein. Their service agents are very knowledgeable and very friendly to work with when you have an issue or question. What do you dislike? Honestly there is very little dislike for this company or their products. Only issue we have had and I have seen this with our previous voip provider is scam calls or telemarking calls. Recommendations to others considering the product: Jive has great ...

Solid service and better experience

What do you like best? That the company was located (including call center staff) in the USA. They came to see me in person, and they work with other franchise locations in my system. What do you dislike? Nothing i can think of. It was easy to implement and transfer from Ring Central -- and it works all of the time. What problems are you solving with the product? What benefits have you realized? It is easier to use. More reliable. They've helped me streamline my ...

Jive provides a huge array of features to design any phone system you want

What do you like best? Customer support - A friendly human always picks up when you call! What do you dislike? Sometimes in VOIP funky things will happen (like callers can hear you and you can't hear them), you are tied to maintaining software updates for your hardware. This is just part of VOIP, not a JIVE specific issue, and really just the reality in a VOIP environment. What problems are you solving with the product? What benefits have you realized? We grew from a business ...

Good Service

What do you like best? When I am able to get through they provide very helpful information that I can understand. What do you dislike? It is hard to get into contact with customer service at times. What problems are you solving with the product? What benefits have you realized? I had somethings i needed done like a virtual fax number installed and they helped walk me through the process.

Reliable calling and texting tool

What do you like best? I like that it has a text feature. It also has a separate app for it not just the web app. What do you dislike? I hate that it has a lot of bugs. It restarts all the time and it is laggy. Recommendations to others considering the product: Ask for support when it lags. I hope Jive fixes the bugs. Either way, it is a good tool since it's not that expensive yet it has a texting feature. What problems are you solving with the product? What benefits have ...

An Honest Assessment Of Sevices Thus Far

What do you like best? I am absolutely in love with their support team. Not only will they stay on the phone with you until the issue is resolved, they follow up with customers via email to make sure the issue is truly resolved. What do you dislike? One of my least favorite things about Jive is that it constantly disconnects from the internet (even with a hard wired connection) when not using the app that is in Beta mode. Hopefully this is an issue they will resolve in the future. ...