Jive Voice Reviews in May 2025: User Ratings, Pros & Cons

Superb service, intuitive call routing, slightly clunky device assigning

What do you like best? JIVE has done an amazing job supporting our team as we have transitioned from our previous phone service. I love the graphical call routing system that can be re-routed from any computer at any time. What do you dislike? I've been told that a client company that they have calls in their ring queues being dropped after a half-ring. Recommendations to others considering the product: Get guarantees in writing for any promises made by the salesperson. A ...

Very Reliable

What do you like best? I love the support that is available. They are fast and friendly. What do you dislike? I would like to see live chat make a comeback What problems are you solving with the product? What benefits have you realized? We wanted a reliable phone service that is easy to customize. We have it all with Jive!

Excellent customer service

What do you like best? Customer service is a huge plus at Jive. We are a large customer and they are top notch with this area. What do you dislike? Nothing I dislike. As a large customer, there were some technical deficiencies at the beginning, but with time, that has all been ironed out. Recommendations to others considering the product: Quality is not quite what you will get out of your PBX, but the ease of use is there. What problems are you solving with the product? ...

Great Telephone Service

What do you like best? I like the way I can change the call prompters when we miss a call. What do you dislike? I dislike that we don't have an intercom system within the phone. Sometimes the Kitchen is too noise and they are unable to hear the phone. Recommendations to others considering the product: Great phone and service. I am very happy with making the switch from ATT to Jive. What problems are you solving with the product? What benefits have you realized? ...

Best VOIP Tool I Have Ever Seen

What do you like best? Jive proves that you can provide complete communication solutions without sacrificing ease-of-use.It is really easy to set up and configure and has plenty of options.Call quality is very good and so are the features on their platform. What do you dislike? There is still room for improvement in technical support What problems are you solving with the product? What benefits have you realized? Reduced office phone costs, especially costs of international calls.

Even Though

What do you like best? I'm on my own, no employees, just me...and yet Jive gives me great customer service. There are always there when I need them! What do you dislike? I'm always curious about the 'why' of things...sometimes something that is technically wrong just gets fixed. Sounds silly, but I'd like to know why it wasn't working. Oh well... What problems are you solving with the product? What benefits have you realized? I love that I can tell who's calling, and see a ...

Clean Interface and simple to use

What do you like best? Good quality on the calls, Recording, Text, Web Meetings. Tech support is very helpful should you need to use them. What do you dislike? Set up was a bit lengthy but I understand the importance of spending long time with each customer to make sure the dial plans and voicemails are set up properly. What problems are you solving with the product? What benefits have you realized? I don't need to have a separate provider for virtual fax, a separate ...

Jive is the best

What do you like best? Ease of use and support are unmatched in VOIP providers What do you dislike? There is nothing to dislike about Jive. they are simply the best What problems are you solving with the product? What benefits have you realized? No problems. Goto meeting and partner support is very good with Jive

Solid service and better experience

What do you like best? That the company was located (including call center staff) in the USA. They came to see me in person, and they work with other franchise locations in my system. What do you dislike? Nothing i can think of. It was easy to implement and transfer from Ring Central -- and it works all of the time. What problems are you solving with the product? What benefits have you realized? It is easier to use. More reliable. They've helped me streamline my ...

Very Solid Service and Delivery of quality phone communications

What do you like best? We are very pleased with the quality of service given by Jive / Logmein. Their service agents are very knowledgeable and very friendly to work with when you have an issue or question. What do you dislike? Honestly there is very little dislike for this company or their products. Only issue we have had and I have seen this with our previous voip provider is scam calls or telemarking calls. Recommendations to others considering the product: Jive has great ...