Jive Voice Reviews in May 2025: User Ratings, Pros & Cons

Reliable, available, functional technology

What do you like best? I like that whenever we need to make an adjustment to our dial plan, VM settings, you name it, Jive is super helpful and easy to speak with. They continue to bring great customer service and functionality. I love that they partnered with LogMeIn. That added feature is awesome. There are no hidden costs and it seems like the company thrives on offering tons of offerings for an easy to understand price (that doesn't fluctuate, and is affordable). Look no further for ...

Office Manager and JIVE Coordinator

What do you like best? Excellent support staff who are quick to respond and resolve issues. Ease of use for portal, setting up new users and extensions. What do you dislike? We have had some trouble with the messaging system; staff members not receiving transferred messages. Would like more hold music options. What problems are you solving with the product? What benefits have you realized? Ease of creating/ changing dial plans

Jive!

What do you like best? Dependability. Always there. Easy to re-boot. No down time. What do you dislike? Device button configuration has no global editor for employee changes. Recommendations to others considering the product: Go for it! What problems are you solving with the product? What benefits have you realized? Saves $$. Don't have to deal with the nightmare of AT&T.

Proved to be very reliable

What do you like best? Clarity of voice, calls don't drop and customer service is great What do you dislike? the iPhone Jive app keeps asking to log in again after every weeks What problems are you solving with the product? What benefits have you realized? keeping everyone in the company on the same platform. Call forwarding is much better that previous services we had used. Easier to keep track of calls

Jive is great and easy to use

What do you like best? I like that I can have an official line as an app on my phone. It is easy to use and you can even text from the number, so that is a great option. What do you dislike? Some improvement needs to be made with texting pictures and making faxing a little easier to use. Recommendations to others considering the product: Yes What problems are you solving with the product? What benefits have you realized? Texting pictures should be available soon

Jive is very easy to work with!

What do you like best? Jive has a great customer service team who takes care of our needs in a timely manner! What do you dislike? I haven't had any negative issues with Jive. Sometimes we have internet issues, but that is not a Jive problem. What problems are you solving with the product? What benefits have you realized? Jive has helped our inner office communication, as well as linking our other office to make it easy to communicate at the touch of a button.Plus the "Click ...

Easy Setup, Great Features

What do you like best? The setup was smooth and easy. Up and operational in a very short amount of time. The price is very reasonable for the variety of features that come with the system by default. Support was extremely easy to work with as well. What do you dislike? Porting phone numbers is somewhat a gamble. They do not have much control or influence over the day and time the number is being ported so it could potentially happen when you do not want to be troubleshooting any ...

Great Service with a lot of bells and whistles

What do you like best? Being a small company, we love having the ability to have a professional answering service that can direct calls based on caller's needs and eliminates our constant interruptions for issues that can be easily handled with automated calls. It frees up our time to get more important things handled, yet still allows customer's needs to be met. What do you dislike? We have not had any issues as of yet that would warrant a dislike. Anytime we had a concern or ...

Really versatile, wifi stability can be an obstacle, customer support is 2nd to none.

What do you like best? Customer service, live people, almost always there (without waiting on hold) and super patient and helpful to get to a solution. I thoroughly appreciated the ability to call CS and tell them what I'd like to do (or see happen) and they're creatively helping me put it into action with the versatile applications within Jive. What do you dislike? Wifi stability (with MacBook Air). It's been a rough go. Jive has a pretty fat list of routers that its known to not ...

JIVE is a great option for small businesses

What do you like best? Ease of setup, great tech support, price is reasonable What do you dislike? ever changing reports tool, web console goes through changes, things are not always easy to find. What problems are you solving with the product? What benefits have you realized? Jive provides my phone solution as well as my internet access