Jive Voice Reviews in May 2025: User Ratings, Pros & Cons

Getting Better by the Day

What do you like best? Having Jive was a huge burden removed from our old PBX/RPI service. We cut costs in half, maintained our core services, and greatly reduced our time spent managing the backend. Originally the web client ran poorly on our aging Core 2 machines but since the introduction of the desktop client it has improved dramatically. What do you dislike? The number transfer process wasn't the simplest. This had a lot to do with our previous provider but I was really ...

Seamless Experience for Desktop and Smart Phone

What do you like best? I love the availability of the phone services both on the soft phone feature as well as the desktop. There are many ways to travel through the system no matter how your brain works and many detailed call flows and dial plans that you can create to make sure no call or communication is missed. I also like the availability to pair with other services. The Customer support is always helpful and pleasant if I need them and very accessible. What do you dislike? ...

Jive is the best softphone I’ve used so far

What do you like best? It’s easy to use, responsive, feature rich, easy to learn! Much better than many of the competing platforms I’ve used, including ones made by the big 2 What do you dislike? There isn’t really anything I dislike about this! It is a massive improvement over our previous system. Recommendations to others considering the product: You won’t regret the switch! What problems are you solving with the product? What benefits have you realized? ...

Jive is simply awesome!

What do you like best? The technical staff are extremely patient and helpful. Once your dial plan is setup, there is literally nothing to more to do. I also love that I can receive messages and make calls from my cell phone. What do you dislike? Many callers have complained of static on the line. However, on my end it's clear. Additionally, I found the dial plans to be a bit confusing. The staffer very helpful but down necessarily explain things and therefore you're left finding out ...

Great Service, experience and highest quality

What do you like best? Their tech support is fantastic, the quality of the calls are exceptional and they are so willing to help in anyway they can. Always reaching out to make sure I am satisfied. What do you dislike? Nothing, they're the best I have ever worked with Recommendations to others considering the product: Just try it and you will fall in love with it. What problems are you solving with the product? What benefits have you realized? Phone call distribution, ...

Great clear service and awesome customer support at our fingertips.

What do you like best? Jive features are among the best. and Setup is a breeze. We really appreciate doing business in our own currency, unlike other services that require us to pay in U.S when we are a Canadian company. Billing is very clear and concise. What do you dislike? It would be nice to change the Quality of a call on the fly if a call gets choppy for any reason. It would also be nice to be able to set speed dial numbers on our phones with pauses. Currently the system only ...

Excellent !!

What do you like best? Easy to use, you can see the calls and SMS that were made to the number dialed. What do you dislike? The way we have to switch to the dialer, the keayboard Alt, Shift, 1 is not comfortable. Recommendations to others considering the product: Easy to use What problems are you solving with the product? What benefits have you realized? send SMS and calls easier.

Huge Value for very little Money

What do you like best? I can take my "office" anywhere. It allows me to extend the office anywhere in the country. What do you dislike? So far I have not found a negative. Recommendations to others considering the product: Don't hesitate. What problems are you solving with the product? What benefits have you realized? It allows a low cost solution to a total communication system.

Very satisfied

What do you like best? Extremely easy to set up! The configuration is all web based, and the support team is extremely knowledgeable What do you dislike? A central directory would be useful. In our previous system, we had a listing of all of the extensions in our system, and it was available to all handsets. With Jive, I had to manually upload a directory to each handset. Recommendations to others considering the product: It is extremely easy to configure and administer ...

Top Notch Service

What do you like best? Jive is an excellent company to go to for all of your telecommunication needs. The transition from CenturyLink to Jive was seamless and easy. They handled all of the work and all I had to do is wait. They offer online and over the phone training, including a comprehensive webinar, as well as customer service and tech support. The online portal for making changes, recording VM greetings, customizing call and phone behavior, as well as many other options, is easy to ...