Jitbit Helpdesk Reviews in June 2026: User Ratings, Pros & Cons

Users love its squeaky clean interface.

PROS & CONS What are the best aspects of this product? It doesn't come bloated with unecessary features. It has a strong help desk. Its self-hosted variant is a cool addition. We ended up picking this product for its self-hosted capability, but the company recommended us to settle for the hosted variant --- a decision that changed positively changed the way we handled things. I found "automation" engine a big help as well as their JIRA integration, and mobile applications. All in all, ...

JitBit Helpdesk is Great!

What do you like best? I like that the system is able to be used both on mobile platforms and on desktop platforms universally. It makes it easy for a technician who is always on the go to be able to access it any way shape or form. What do you dislike? The app they developed is really under developed. Functionality wise, the desktop version allows for more use then the mobile. The mobile is clunky and unable to do critical functions that a tech on the go would want. Luckily chrome ...

Perfect for internal work queues

What do you like best? The ability to purchase the source code is fantastic, but even without this ability the customization of the product is great. The ability to create custom actions with JSON/Links/whatever allowed quick and dirty integration with a handful of internal projects; closing off of tickets in JIRA, kicking off builds in Buildmaster, and generally any API action you want is within reach. What do you dislike? Above all the ticket ownership/searching is very confusing ...

Best For Ticket Management

What do you like best? The best feature is for users to manage requests from multiple sources by assigning them customized tags and categories. Different visualizations are available for dashboards and reporting purpose. What do you dislike? Improvement in the mobile app much needed. What problems are you solving with the product? What benefits have you realized? Mostly Ticket and Incident Management.

Amazing Product

What do you like best? The ticket assigning system is something anyone can look up to. For me it's the best so far. What do you dislike? The mobile application of the Jitbit helpdesk need a lot of polishing in terms of service & responsiveness. Recommendations to others considering the product: If you need the software for ticket management, then this is the one. What problems are you solving with the product? What benefits have you realized? I am using this for Incident ...

Good tool needing improvement

What do you like best? Easy to use and easy to setup with no prior knowledge What do you dislike? Lot of features needed to integrate with legacy systems needs work What problems are you solving with the product? What benefits have you realized? Customer support

Not bad, makes managing customer support easy

What do you like best? ery powerfull the automatism tool, you can create a rule for everything (mail warning, automatic assignment, tagging, You can reply from your e-mail or from the website portal, whichever is easiest at the time. Each incoming e-mail creates a ticket that date/time stamp tracks all responses, so you can see a clear history. Excellent customer support for advice, set up and ongoing support. Very fast response time. What do you dislike? No group level permissions ...

Great solution fo ticket handling.

What do you like best? It is easy to handle and integrate. There isn’t a learning curve when it comes to start using it with the customer service personal. What do you dislike? Nothing to dislike so far. They are quick to fix and repond when opening a support ticket. What problems are you solving with the product? What benefits have you realized? We are solving customer service and support. Every time a customer sends us an email using the contact form or replying to an order ...

JitBit - Perfect for a Helpdesk solution

What do you like best? Jitbit provides the ability to create multiple technicians with one license. Also, the integration with active directory and Google apps makes user management a lot easier. What do you dislike? When using active directory there is no log out button. What problems are you solving with the product? What benefits have you realized? A Web based help desk solution for a 150 + users. Submitting tickets via email is also great!

Great and easy to use ticketing system

What do you like best? The web interface and email integration (the ability to create/reply to tickets via email) are my favorite features. What do you dislike? The software is desperately missing the ability to log out a user. As admins, we use a regular user for working with tickets and an admin user for administrative tasks. Currently, there's no way to switch between the two without deleting cookies, going Incognito, or using a different browser. Very cumbersome. What problems ...