Jitbit Helpdesk Reviews in June 2026: User Ratings, Pros & Cons

JitBit is the next big thing!

What do you like best? Jitbit Helpdesk is a great helpdesk app with clean UI and simple set up process. But all the features are there: automation engine, file-attachments, integrations (JIRA, Slack, Dropbox, Github etc), email-integration, Knowledge-base module etc. etc. Jitbit Helpdesk is offered both as a SaaS version and an on-premise tool installed locally on a server. What do you dislike? Users that are not part of a group cannot see tickets for another group, even if they click ...

It's not a bad app to begin with. Customer management support has been easy since using this.

PROS & CONS What are the best aspects of this product? The automation tool is powerful. You get to make a rule for just about anything under the sun. You can respond directly from your e-mail/site portal. Every incoming e-mail fosters the creation of a ticket. The date/time stamp is capable of tracking responses. What aspects are problematic or could work better? Currently, it has zero level permissions. It needs to have some sort of integration with social media. What specific ...

Jitbit Helpdesk Review

What do you like best? After trying numerous different Ticketing and Help Desk products we settled with Jitbit. It was so easy to install and run. It is also easy to get in touch with the vendor with any questions/concerns. What do you dislike? The roles seem pre-determined and we haven't figured out a way to change them. Also no group level permissions. Recommendations to others considering the product: Very good quality product. I would recommend this product for anyone with a ...

Crispy clean UI. Users are loving this thing.

PROS & CONS What are the best aspects of this product? It doesn't come bloated with a bunch of useless stuff. It's unlike other systems that try to have "something for everyone." As a help desk, it's pretty robust. It even comes with a self-hosted version of its own. What aspects are problematic or could work better? Its asset-management module appears to only limit itself to its basic functionality. Nevertheless, it does what it's supposed to do. Unfortunately, it has integration with ...

Not as helpful as it should be

What do you like best? I like that you can track requests that come in and prioritize them What do you dislike? It's not very user friendly and hard to manage large volumes of requests. I also feel like this would work better if it were an add on/plugin in an email system (such as gmail or outlook) Recommendations to others considering the product: Geared more towards IT communications. Not the best tool for company wide communication What problems are you solving with the ...

Yes

What do you like best? One of the best softwares i have ever tried What do you dislike? Nothing by the moment. I will tell you. What problems are you solving with the product? What benefits have you realized? Tickets from people with problems on pc

Producto Espectacular

What do you like best? El sistema de asignación de ticket es una cosa que cualquiera puede admirar, para mi es una de las mejores cosas desde lejos. What do you dislike? La aplicación del móvil tiene mucho que mejorar, hay que pulir la aplicación en tema de respuesta y ayuda What problems are you solving with the product? What benefits have you realized? La utilizo para administrar tickets e incidencias

Excellent helpdesk tool

What do you like best? It provides a simple, user friendly interface to helpdesk users. Administrator also has all the options to manage the system. What do you dislike? Not much to mention i found it very professional. What problems are you solving with the product? What benefits have you realized? We have been using it to resolve customer requests. To manage approvals for various categories.

G2 Crowd

What do you like best? We trialed a few diverse Help Desk/Ticketing arrangements from different sellers and in various value ranges (counting free). We wound up beginning to look all starry eyed at Jitbit because of its briskness to run, simplicity to introduce, reinforcement, relocate, and refresh and awesome care staff. I imagine that my most loved thing may must be the manner by which responsive the seller bolster is; we've had a few proposals wind up genuine highlights throughout the ...

Ease of use

What do you like best? Very user friendly. No downtime or lagging. What do you dislike? Inability to easily filter without specific keywords set up by admins. What problems are you solving with the product? What benefits have you realized? Timely responses to customers and clients