Jira Reviews in May 2025: User Ratings, Pros & Cons

Best project and Bug tracker

What do you like best? Ease of adding plug in's and level of capability to make modifications. mentioning stakeholders is quite very useful as it keeps a track of changes and notification is sent directly to the required user. Change Management is again a very good feature. What do you dislike? Too much configurability leads to process overhead at times. EPIC cannot be mapped to ant product. Instead gets attached to software project. Cannot add user-specific mods and plug ins ...

Keeps our project organized

What do you like best? Jira helps us capture and organize issues, assign work and track team activity regardless of the agile software development model we're using: Scrum, Kanban, etc. It's also great that Github can be easily integrated so we know the current status of the ticket in our Github repo. Another really great benefit is that we can also identify priority items easily and even add an expedited category to our active board. What do you dislike? It is a very feature-heavy ...

It's great for support tickets

What do you like best? I like that I get constant notifications about the status of my tickets What do you dislike? I dislike that the app can only be used on macOS Catalina which means I can only use it on my laptop What problems are you solving with the product? What benefits have you realized? It really assists with support ticket creation and resolution by providing clear insights on project status

makes tracking tickets/ projects easy

What do you like best? i really appreciate that you can clone tickets that already exist and use them as templates for later use. it shows you where the ticket was cloned from and you can also link tickets to other tickets/sub-tasks so that you have everything you need in one place. you can also update deadlines, job numbers, and assign the tickets to people who will have visibility if changes are made. What do you dislike? i dislike that date numbers are crossed out and the new ...

Awesome product for Issue tracking & Project Management

What do you like best? Atlassian's Jira is one of the best tool for issues tracking and project management.In project management,user stories are there to complete any functionality in project. In that story, all the small details are mentioned with required screenshots and hence useful for development. Also estimated time is mentioned which is useful for deadline purpose. For issue tracking,ticket for bugs related to functionality in project are created and assigned to testing team. ...

Makes Sprint Planning a Breeze

What do you like best? Structure and relationship between User Stories and Epics and Tasks What do you dislike? Sometimes sharing and organizingvwork across projects can be cumbersome What problems are you solving with the product? What benefits have you realized? Organization of tasks; visibility of team progress; sharing and use of documentation

Best Issue Tracking Tool

What do you like best? I love how you can track, plan and manage issues/stories in JIRA. Issue or Issuer tracking tool helps assign, manage, lead, track and address the issues and stories in an agile fashion as well if needed. Atlassian has taken it to another level with the built in templates and customization as needed. What do you dislike? I dislike the JIRA feature where it needs heavy load customizing if you are using it for Non Tech purposes. What problems are you solving ...

A very useful tool to organize the work

What do you like best? The possibility to add comment to the tasks What do you dislike? The difficulty to reach every Feature from the single Schedule What problems are you solving with the product? What benefits have you realized? With Jira I don't need to write an email to my collegues, but I know everyday how to organize my job and what to do. And the most important thing I can see the priority of my tasks thanks to the points we can assign to the schedule.

Good tool for collaboration on development

What do you like best? The custom dashboard is the best! It allows you to create your own board of what is relevant to you. What do you dislike? You have to follow the workflow that was set up by your admin for tickets. It would be nice if you could may custom adjustments to the standard workflow on a user basis. Recommendations to others considering the product: Take some time to have your company walk through their process. JIRA is a great tool for collaboration and can be ...

Project planning at its very best!

What do you like best? The Board provides all the stakeholders of the project to get a overview about the current sprint. The backlog keeps a track of the number of tickets that need to be accomplished without making it too complex. What do you dislike? When there are a large number of tickets to handle in the backlog the system is pretty slow to operate. The drag and drop functionality is also pretty slow on such cases when the system experiences load. Recommendations to ...