Jira Service Desk Reviews in June 2026: User Ratings, Pros & Cons

Great issue tracking / scrum tool

What do you like best? It is great as a ticketing system and is easy for both teams and users to use. What do you dislike? The plugins are great but are pretty expensive. What problems are you solving with the product? What benefits have you realized? Allows us to have a single place where we can keep track of all issues. Teaching users to use this tool has been very eary and smooth.

Jira is great for developers

What do you like best? I like the ability to track tickets in Jira, code branches in jira and defects. What do you dislike? It is not a great tools for BA's and QA's. The search functionality is limited and does not work well with employees that have left the company. It is also bad that when a ticket has been removed it still shows up on your queue Recommendations to others considering the product: You need the ability to search for tickets using an Inactive user. When ...

Great tool for tracking progress

What do you like best? Allows global teams to work and track projects and tasks Ability to reference other users and paste pictures in comments What do you dislike? Creating dashboards is not very straightforward What problems are you solving with the product? What benefits have you realized? Task sponsor and management can easily keep track of large linked projects and discuss any issues using the comments section.

JIRA is the best Service desk an d project management suit

What do you like best? Its flexibility to suit a lot of requirements and businesses and workflows. Its simple easy to use and benefits it provides for status tracking and completion of tasks even inter-team communication and delegation are possible using JIRA. We often use this to call out various dependencies between different teams What do you dislike? It can get a little intimidating for the first time user, I think mainly for those who have tracked things on excel sheets ...

Great software to manage and track tickets

What do you like best? Easy to input and track tickets. Easy to build up a knowledge base What do you dislike? Cloud version has had some stability problems What problems are you solving with the product? What benefits have you realized? Software development

Great way to track IT issues

What do you like best? It was great to see the timeline and who was working on the IT request. Very easy to submit tickets What do you dislike? Trouble to followup on requests, before it was assigned. IE. forgot to include information into the ticket. What problems are you solving with the product? What benefits have you realized? IT

usefull service for QA teams

What do you like best? I like collaboration features. Easy of use. You can setup your workflow. What do you dislike? Nothing. You can setup Jira however you want. What problems are you solving with the product? What benefits have you realized? Collaboration between different teams

JIRA

What do you like best? We use Jira to track tickets and release in a Sprint process What do you dislike? Nothing major and Not much that i dislike about Jira. What problems are you solving with the product? What benefits have you realized? Sprint process

Great Tool

What do you like best? I really enjoy the ability to drag and drop documents, the ability to tag others in comments, when comments tag your name an email is sent, and the ability to organize in a "Kanbon-like" format. I also really enjoy the feature where you can tag a JIRA item to a similar JIRA item. What do you dislike? I dislike how there's not a way to easily view or compile various projects in various stages in a more visual way (trend lines, bar graphs, etc.) to compare and ...