Jira Service Desk Reviews in June 2026: User Ratings, Pros & Cons
Efficiently manage service requests with ease.
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Starts from $20 / user / month when monthly, also offers free forever plan
Jira Service Desk Reviews & Ratings
Spotsaas Editor’s POV
Jira Service Management is an IT service management platform built for teams that need structured request handling, incident response, and change management aligned closely with development workflows. It connects service teams with engineering through native Jira Software integration, making it effective for DevOps-driven organizations. Features like automation ...Read more
Jira Service Desk pros and cons
Large marketplace ecosystem extends functionality across ITSM, reporting, and asset management.
Highly configurable workflows, SLAs, and automation rules support complex service processes.
Deep integration with Jira Software enables seamless collaboration between service and engineering teams.
Advanced features often require higher-tier plans or add-ons.
Interface and workflows may feel heavy for simple service desk needs.
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Showing 251-260 out of 269
FM
Felix M
08/30/17
Powerful, Flexible and Ergonomic Collaboration Tool
What do you like best? - Intuitive User Interface - Full range of relevant attributes - Customizable for every team - Dashboards are available to customize tracking of projects and items What do you dislike? The search functionality is not as precise as I would like. What problems are you solving with the product? What benefits have you realized? - Managing CPQ Releases - Tracking bugs - Organizing and Planning future projects - Assigning items to ...
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KJ
Kamna J
08/30/17
Database Analyst
What do you like best? JIRA is simplified and can be extensively be used to track activities on projects in a detailed and systematic manner What do you dislike? I dislike the user interface of the software What problems are you solving with the product? What benefits have you realized? Sometimes the software seems to get stuck and does'nt get opened
UI
User in Financial Services
08/30/17
Database Analyst
What do you like best? Jira is simplified and can be extensively to keep track of all the activities in the project. What do you dislike? The user interface of Jura seems to be very dull What problems are you solving with the product? What benefits have you realized? Tracking and managing activities
ND
Nikhila D
08/30/17
One place for all your tasks
What do you like best? 1. The way the jobs are organised 2. Easy to use and a friendly interface 3. Adding of sub tasks and easy to change any information given 4, the best way to track whats going on within a team and the progress for the tasks 5. The chart representation is one best way we cans how the progress of the team 6. Track the amount of time spent by us using this application What do you dislike? 1. maintenance which comes up frequently does not let ...
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SM
Sanket M
08/29/17
JIRA needs an overhaul
What do you like best? The flexibility with labels and folders What do you dislike? Lack of predefined templates and ease of navigation What problems are you solving with the product? What benefits have you realized? Trouble ticketing , quality assurance , operational
UI
User in Marketing and Advertising
08/29/17
Write a JIRA ticket
What do you like best? keeps comments and responses and timelines for resolving issues organized What do you dislike? no verifiable dislikes, I havent had any issues or complaints What problems are you solving with the product? What benefits have you realized? working through a variety of IT issues from simle to complex. No issue gets forgotten
IC
Internal Consultant in Information Technology and Services
08/26/17
JIRA for work
What do you like best? Jira is suitable for issue tracking and project management. All the required documents and progress can be found on one link. Even a closed issue can be easily found with assigned unique number . It can be assigned to concerned party and all stakeholders can be added as watchers. every time there will be a movement, an email would be sent to all stakeholders. User can create their own dashboards to segment issues based on project. This dashboard can be shared with ...
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UI
User in Telecommunications
08/23/17
Service portal for users and IT team
What do you like best? Jira Service desk is highly customizable and easy to use tool for users and for IT department What do you dislike? Still requires some customization, not so good or of the box Recommendations to others considering the product: Try it first, then run some limited scale test for users, collect r their feedback and then implement What problems are you solving with the product? What benefits have you realized? Users have the ability to submit and ...
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TM
Tamanna M
08/23/17
Jira The Perfect Tool For Smooth Management of an Agile Project
What do you like best? It is mostly used as issue tracker now a days it mostly used in agile project to track the status of of each and every activities in a project.It is having good user interactive with lot of functionality which is very easy to use.Here you can create a task and estimate the time for the task also you can create sub-task under that task and assign to respective people and easily track the progress.Lot of plugins systems are there some of are free and some of are paid ...
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А
Андрей
08/15/17
Best track
What do you like best? great tracking tool with resource planing What do you dislike? Not good work in mobile devices outside of corporate network What problems are you solving with the product? What benefits have you realized? Project and task tracking log works
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].