Jira Service Desk Reviews in June 2026: User Ratings, Pros & Cons

Easy to use and very user friendly

What do you like best? I like how it links tickets together in different projects. It will also link inside comments or descriptions making moving between tickets very easily. I also like that it supports special formatting to give clean looks. Having the ability to add bullet points and bold text along with increasing font size is very appreciated. What do you dislike? Not a fan of the all the emails received. I had to create an email folder as there are turns of emails that can ...

Good tool for agile development

What do you like best? Good Workflow Easy to search Good JQL support. Easy to search with the query Able to link with Github Able to link with jenkins easy to write epics and stories Good apps for mobiles What do you dislike? Initial start will be little the difficult one. We need little training to start to use the software. It would good to have proper error messages Recommendations to others considering the product: It is good for support, ...

JIRA Tool is amazing

What do you like best? Easy to monitor sprint tasks to match the schedule. Perfect tool for sprint planing What do you dislike? So far no disliking. Product is doing good. What problems are you solving with the product? What benefits have you realized? Confluence is best feature. Which is the solving our max business problems

Great Service Desk Product

What do you like best? The customizability and ease of use makes JIRA my favorite support portal. What do you dislike? Some configuration changes can be a little complicate to make. What problems are you solving with the product? What benefits have you realized? We use this as a support portal as well as to manage assets and contracts.

Good at tracking user stories, tasks, and support tickets

What do you like best? Easy to compartmentalize tickets for various projects to keep things tidy What do you dislike? Some of the UI is unintuitive and therefore frustrating to end users What problems are you solving with the product? What benefits have you realized? Support ticket tracking, help desk, scrum user stories, task logging.

Jira is very malleable

What do you like best? The ability to mold the service desk to your own specifications, and the report system. What do you dislike? The customer service was a bit sub par when I used it Recommendations to others considering the product: Invest in PRTG What problems are you solving with the product? What benefits have you realized? The revamp the internal IT system, and create a reporting system for the entire organization

Jira Review

What do you like best? I like the ability to track project statuses from inception to completion. Jira does a good job of allowing custom work flows to meet your specific need. What do you dislike? Sometimes Jira can be a lot to manage. There is probably some integration functionality that I'm not taking full advantage of that would help. What problems are you solving with the product? What benefits have you realized? I work on a business intelligence team and use Jira to ...

Amazing for agile pojects.

What do you like best? Keeping the darg and drop cards functionality and make sure the integeration with third parties is smooth What do you dislike? The display if the board has too many tickets What problems are you solving with the product? What benefits have you realized? Wuick turnaround of customized software deployment.

Jira Our LifeCycle

What do you like best? I work as scrum team member. we track our lifecycle using Jira. 1) Jira ease up to see the tasks assigned to me for the active sprint using my dashboard. 2) Jira makes my HPFortify onboarding workflow with just a click of a button. 3) We can estimate user points without the use of poker cards in Jira which is very helpful. 4) Using burndown chart we are able to get efficiency chart of the sprint. 5) It helps us to log work in case of higher ...

Jira - One stop for all your Agile Practices

What do you like best? The best part about Jira is that it lets you access the same issue/story different in ways for example the board, the backlog or your user profile. It not only defines the tasks under the current sprint but also lets you see the current sprint tasks as as drop down as per your name. Also, I like how it lets you define the estimates for a particular sub task. We can easily log work as per those hours and put in a comment. The overall user interface is pretty ...