Jira Service Desk Reviews in June 2026: User Ratings, Pros & Cons

Great tracking tool

What do you like best? Jira Service Desk is an awesome software development issue tracking tool to keep track of the software bugs, features, user stories etc. It's got a user friendly platform. What do you dislike? It needs some improvements on the voting system. What problems are you solving with the product? What benefits have you realized? The business problmes resolved are for software development .

Good PM Software

What do you like best? Easy to set up Jira covers all the basics you need for project management. What do you dislike? Only has more basic PM functions. Not as good for waterfall methodology, yet... What problems are you solving with the product? What benefits have you realized? Implementing an e-commerce solution.

Excellent servicing/reporting tool

What do you like best? Our organization uses JIRA for sprint activity tracking. It is an excellent tool for reporting during weekly sprints. What do you dislike? Navigation a little challenging at first but one can get used to it. Recommendations to others considering the product: Don't get overwhelmed. Atlassian is doing something right here. What problems are you solving with the product? What benefits have you realized? Transparency in reporting, status ...

Excellent tracking tool

What do you like best? The best thing with Jira is the versatility, I can create change management and scrum workflows in the same app What do you dislike? Sometimes it is complex to use, especially by people who doesn't get what is is capable of. What problems are you solving with the product? What benefits have you realized? The primary purpose is to coordinate the work of engineers across 10 time zones.

Jira - SCRUP made compplicated

What do you like best? It is a great to measure productivity and manage projects if you know how to use it. What do you dislike? There is a huge ramp up. User needs a lot of time to get used to its vigorous and robust feature set. What problems are you solving with the product? What benefits have you realized? Agile development, project management, productivity charts. Once trained on JIRA teams will find value in the analytics it provides. Its an especially good tool for ...

Jira review

What do you like best? Jira is a great way for my company to manage projects. What do you dislike? the UI can allowing access and groups in AD is a bit clunky. It is very easy to get an email address blacklisted on Jira's end. What problems are you solving with the product? What benefits have you realized? Project management

Very efficient for ticketing

What do you like best? JIRA has a very robust and customizable workflow. Workflow can be designed graphically. What do you dislike? JIRA is very hard to set up initially. Deviation from default configuration will lead to mess ups. What problems are you solving with the product? What benefits have you realized? Release management and reporting has been important features solved by JIRA

Jira

What do you like best? It is a fairly robust solution to managing lots of tasks What do you dislike? Can be confusing the more boards you have and can be difficult to figure out how to do certain things Recommendations to others considering the product: Depending on your implementation it can be complex and robust with all that you require or extremely simple. What problems are you solving with the product? What benefits have you realized? Managing lots of tasks to ...

Good for basic support

What do you like best? Service Desk is good for managing queues of requests and I really like the knowledge base integration for quickly and easily responding to requestors with information that answers there questions or lets them know how to resolve their problem on their own. What do you dislike? Moving issues between Service Desk and Jira projects doesn't always work as expected. With the current implementation at our company I can't move issues to a different service desk if ...

Jira review

What do you like best? Use it for project management,charge backs, collaboration and time management. What do you dislike? No dislikes for this product, it works exactly for what we need it for and how we use it! What problems are you solving with the product? What benefits have you realized? project management,charge backs, collaboration and time management.