Jira Service Desk Reviews in June 2026: User Ratings, Pros & Cons

JIRA for our Agile Delivery Projects

What do you like best? Creating Tasks, Managing the tasks, Logging Issue, Log status of issues Project Status What do you dislike? More graphical representation are required. Closed issue are not easy to find. Too many emails for every updates. What problems are you solving with the product? What benefits have you realized? Agile Delivery Approach

JIRA Service Desk

What do you like best? We are able to have a service desk for each team, that allows feature submissions and product bugs to be raised. I love that it acts as a ticket history, keeping everything neatly filed away for a rainy day. What do you dislike? I would say that like most of JIRA, it isn't the most visually appealing. While things are customizable to an extent, it certainly doesn't match the rest of our companies internal tooling from a visual standpoint. That can make ...

Good ticketing system

What do you like best? I use JIRA primarily for submitting tickets. It is effective and does the job well. What do you dislike? In the manner in which I use JIRA, I do not have any complaints. What problems are you solving with the product? What benefits have you realized? JIRA makes ticket tracking and resolution simple.

I use JIRA for Business Analysis. The whole IT team work with JIRA application.

What do you like best? Makes project, assign the task and deadlines easier. What do you dislike? Right now in my present company we use limited JIRA as we have few licenses. Recommendations to others considering the product: It’s good application. What problems are you solving with the product? What benefits have you realized? Project Management Business Analysis QA

JIra Help Desk

What do you like best? Keep informed about issues that occur for employees in multiple offices What do you dislike? Not enough information with initial notice. And too many follow up comments on tickets not assignedd to me. What problems are you solving with the product? What benefits have you realized? Employee support

Simply collaborative jira service desk

What do you like best? Modern, affordable, easy and flexible in technical terms, automated to good extent, good platform to fix incidents. What do you dislike? Customer service and incidents templates needs to be more user friendly. Recommendations to others considering the product: NA What problems are you solving with the product? What benefits have you realized? Raising technical incidents as tickets and for change management.

Solid product for our ticketing and project management

What do you like best? We are using JIRA as our primary internal ticketing system and project tracker. It's been very solid and has been wonderful for keeping my team and I on track for issue resolution and project completion. The chaos has been kept to a minimum. What do you dislike? The configuration portion can be a bit tedious. Auto Session Timeout is frustrating. What problems are you solving with the product? What benefits have you realized? We've been able to hit ...

One of the best help desk solutions on the marketplace!

What do you like best? JIRA Service Desk is a straightforward software solution that helps teams in terms of tracking issues such as software bugs and the pathway in resolving them. It's not the best looking tool in terms of user interface. What do you dislike? Beginners will struggle with finding their way around at first. Technically adept users will have a much easier time navigating their way around in using and interacting with this software. Recommendations to others ...

Jira Service Desk

What do you like best? I love the email alert feature, every time I get a ticket it's being properly filtered in my different buckets, saving me hours of hard work. An email is sent as soon as the filtering is done, which is very useful. This ticketing system is highly customizable and has lots of features and cool ad-dons.. What do you dislike? I don't have anything negative to say about this ticketing system, in my opinion it doesn't have any flaws! Recommendations to others ...

Jira integration for dev-ops issue resolution

What do you like best? Clean integration with other Atlassian products, makes it very easy to report, investigate and fix issues with complete transparency. Nice interface - easy to see what's going ones (some service desk software I've used in the past feels very cluttered). ITIL-ready templates available to make life easy! Flexible pricing model based on agents required. What do you dislike? Almost too many customisation options - admin can be complicated as there is a lot to ...