Jira Service Desk Reviews in June 2026: User Ratings, Pros & Cons

ITSM tool for all needs

What do you like best? We primarily use it for asset management,customer portal email integration and also bug fix,.So this being a powerful customer interactive tool,we get real time updates insights about the tool every time and also the SLA ,addons for almost everything .I am able to track updates ,manages incidents service request and changes and also deploy to IT service desk.The process workflow is so simple and can be integrated with confluence for dataflow What do you dislike? ...

JIRA Service Desk

What do you like best? More or less a straightforward portal for CS. Integrates easily with Jira What do you dislike? Nothing really jumps out at me. Maybe more out of the box features. What problems are you solving with the product? What benefits have you realized? Allowing customers to help themselves. Less manual time spent working with customers when they can find the solution themselves.

Nice UI

What do you like best? We used JIRA across many teams. It is very easy to use. The UI is intuitive. What do you dislike? It is hard to track all the status of the bugs in a general view. What problems are you solving with the product? What benefits have you realized? Bug tracking

I can't think of an opportunity to recommend JIRA to users that haven't already been exposed.

What do you like best? The portal is easy to use and navigate. I do like the user interface. What do you dislike? It is nice that you can create your own analytic dashboard but there are still limitations on the reporting and it is sometimes difficult to monitor tasks and capacity through the tool What problems are you solving with the product? What benefits have you realized? Documentation and reporting, high-level project monitoring

JIRA service desk

What do you like best? Tracking issues with team collabration all at one place . What do you dislike? Customization available for end user are little less . A manager or team lead should have access to create his own metrics and attributes to dig more into issue . Recommendations to others considering the product: Customization should be a power to end user . things like Defining more fields if I am owner of team should be there What problems are you solving with ...

A good way to track the tasks

What do you like best? Their kanban and ability to create sub tasks What do you dislike? The community Jira does not effectively group the stories or pages divided between different project. It makes it difficult to search Recommendations to others considering the product: It is a great tool for tracking tasks and following KanBan while working. What problems are you solving with the product? What benefits have you realized? It helps track the open tasks and manage ...

JIRA agile tool for application development projects

What do you like best? limitless customization options and It does have out of the box settings that are simple. What do you dislike? Too many features that takes lot of time to understand and then project mangers do not know the concepts and cause problems for developers. Recommendations to others considering the product: Try using this tool for your next project and make sure to PMP folks participate in JIRA training sessions or it is going to be disaster. What ...

a great integration platform for service desk

What do you like best? there are a lot of platforms for the service desk requirements but when it comes to jira service desk, it is very simple to use. It connects your customers with the development team of yours helping them to resolve issues more quickly and efficiently. You can track time taken to address a particular ticket from the time a customer made a service requests to its actual execution. The email notifications are great to both the customers and the team associated with ...

A wealth of Options

What do you like best? It has so many options to enable easy control of projects and tasks What do you dislike? Half of the options seem unimportant or not needed so seems cluttered Recommendations to others considering the product: Do some initial training as the wealth of options can seem over whelming at first What problems are you solving with the product? What benefits have you realized? IT related task tracking and ticket logging

Jira user

What do you like best? Almost all of it's project management features What do you dislike? The organization in the dashboard could be better Recommendations to others considering the product: Definitely use it for project management What problems are you solving with the product? What benefits have you realized? Project management