Jira Service Desk Reviews in June 2026: User Ratings, Pros & Cons

Best tool to track your project tasks and progress

What do you like best? Kannan, customisation. Best tool to track your project tasks and progress. What do you dislike? UI interface. It's improved the mobile responsive. But there is lot of scope on mobile devices responsive What problems are you solving with the product? What benefits have you realized? Using for project tasks and planning

Jira Service Desk Review

What do you like best? The integration of our Jira development tickets and Support tickets makes allot of sense, I now can receive a customer ticket and I no longer have to create a second ticket that re-itterates everything that the customer review has just told me to a developer. It's going to save me a tonne of time. We also do not currently have a customer knowledge base, but as this Jira includes it in the base platform, I am looking forward to uploading all the documents ...

Simplicity at it's Best

What do you like best? My favorite thing about JIRA is how simple and clean the website is. You get exactly what you want every time. What do you dislike? Sometimes the "What do you need help with?" search bar is not the most accurate, typically I will click through the menus to get what I need. Recommendations to others considering the product: JIRA is a very simple service desk application. You should definitely take this into consideration if you require more complex ...

Service desk helps our team

What do you like best? I work in Software QA - service desk helps our team track and troubleshoot bugs before sending the bug to a developer. What do you dislike? I would like to be able to setup individual emails for each channel so I don't have to move tickets to other teams. What problems are you solving with the product? What benefits have you realized? Help desk/ bug tracking

Forefront of Techincal Support

What do you like best? Fairly easy to navigate and integration with additional tools (Zendesk for example) What do you dislike? New look can be a tad overwhelming for the veterans of the older UX What problems are you solving with the product? What benefits have you realized? We utilise it for technical support and supporting documentation (confluence)

JIRA, great, clean and cut full ticketing system.

What do you like best? Ability to create and assign tickets for completion fast. What do you dislike? Integration with other 3rd party softwares dont always work well. Recommendations to others considering the product: The basic features work great, if a ticketing system is all thats needed to track external/internal requests then this works really great. If integration is needed to really customize how other softwares can interact with JIRA, then it becomes a game for ...

Great product

What do you like best? The ability to manage projects between teams across the country seamlessly. What do you dislike? A little clunky in how it updates on every change made. What problems are you solving with the product? What benefits have you realized? Seamless project management tool.

Jira

What do you like best? The integration with other Atlassian products What do you dislike? It takes a little bit of time to get use to the product at first sight. Recommendations to others considering the product: don't get slow down by the learning curve. it works really well using agile methodologies What problems are you solving with the product? What benefits have you realized? we track our projects and task using it. we use water fall and scrum methods in the ...

Comphrensive, but perhaps not as user friendly as others

What do you like best? I like that JIRA is comprehensive in such a way that the service desk is actively integrated with the other modules, i.e. those that are used by the development team. What do you dislike? Because it's so comprehensive, it's not the most user-friendly, especially when you're using just one small part of its total functionality. What problems are you solving with the product? What benefits have you realized? Mainly, a way for customers to report bugs or ...

Excellent project management

What do you like best? The user interface is the best part of this software. As soon as you login you see the tasks you need to do. Then the issue details page, where every information you need is available at your tip. The best part, to make a simple change, you don't have to refresh. This it available both as cloud application and in-premise installation. And not to forget, seamless integration with bitbucket. You can either make a branch in the bitbucket repository from JIRA, ...