Jira Service Desk Reviews in April 2025: User Ratings, Pros & Cons

JSD

What do you like best? I love the costumer service portal and the SLA features. What do you dislike? I would like better reporting options and reporting usability. What problems are you solving with the product? What benefits have you realized? Amelirate our customer service experience

Great Software

What do you like best? The software is setup to be used with the agile method. What do you dislike? Sometimea the uaer interface can be overwhelming. What problems are you solving with the product? What benefits have you realized? I am using it to track Teamcenter customization and configuration development.

Jira

What do you like best? Easy to use even if you do not know the product. What do you dislike? Visibility into INC needs improvement so all users can see tickets easily and metrics on tickets. Recommendations to others considering the product: Great and easy to use. Not as robust as other products. What problems are you solving with the product? What benefits have you realized? Service tickets with a vendor. This enables us to track tickets with them.

Essential project management software for our business

What do you like best? It's a great platform that supports whatever type of PM you want to use but is best suited for us in Agile and SCRUM. We don;t use all of the features as this platform is a beast but it keeps us on track with all our projects, sprints and tasks. Integrates with all the things you would expect, definitely essential to our development cycle What do you dislike? The UI is sometimes a bit annoying, editing tasks can be a bit of a nightmare because you have to do ...

Using JIRA for app development

What do you like best? JIRA helped me immensely in creating bug and feature tickets. JIRA makes it easy to keep track of all the created tickets for a specific project, and helps my team and I efficiently solve problems. What do you dislike? Integration with other software could use some work. What problems are you solving with the product? What benefits have you realized? Bug fixes, keeping track of consumer bug reports.

Reliable, feature rich, and more than you realized.

What do you like best? Being able to assemble the data I need in different forms and perspectives. What do you dislike? Learning curve. Seems to require more than one training for most employees. What problems are you solving with the product? What benefits have you realized? Almost everything we can imagine is tracked. Being able to make quicker decisions.

affordable and easy to configure service desk

What do you like best? easy to setup and configure google authentication for agents What do you dislike? no saml/google authentication support for end users Recommendations to others considering the product: Great as smb service desk and can be use for customer service too. lack of SAML support for end users is a problem. What problems are you solving with the product? What benefits have you realized? managing our on going internal it support and change ...

Great service desk solution especially if you are already an Atlassian house

What do you like best? Being part of the Atlassian product family, it has great integration and synergy with the rest of the product stack. If you are considering using Jira Service Desk, chances are, you are probably using their other products already, and you can't go wrong with it. Atlassian has done a great job to ensure when you are using their products together, you can cover almost every aspect of customer service experience. Also since it is built on top of Jira, it is able ...

Best in Industry!!

What do you like best? Quick Bug fixes less resolution time Proactive monthly maintenance Notification and other notifications too Understanding of issue quickly Overall best till time Quick hot line support Admin has good understanding of issue Also branding support is fantastic. We have cahnges some bradning and support guys helped us to managed this well What do you dislike? Mobile application support Multiple language support and code ...

Simply affordable service desk software

What do you like best? Jira service desk has awesome features for creating and managing project dashboards, issues, progress and wiki information pages. Can also manage calendars for team in Jira. The integration with Github is tight and useful. Any new update to Github repo gets immediately reflected in Jira. What do you dislike? The UI can be confusing and hard to understand for new users. If proper documentation is provided and UI is made more intuitive it would make Jira ...