Jira Service Desk Reviews in June 2026: User Ratings, Pros & Cons
Efficiently manage service requests with ease.
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Starts from $20 / user / month when monthly, also offers free forever plan
Jira Service Desk Reviews & Ratings
Spotsaas Editor’s POV
Jira Service Management is an IT service management platform built for teams that need structured request handling, incident response, and change management aligned closely with development workflows. It connects service teams with engineering through native Jira Software integration, making it effective for DevOps-driven organizations. Features like automation ...Read more
Jira Service Desk pros and cons
Large marketplace ecosystem extends functionality across ITSM, reporting, and asset management.
Highly configurable workflows, SLAs, and automation rules support complex service processes.
Deep integration with Jira Software enables seamless collaboration between service and engineering teams.
Advanced features often require higher-tier plans or add-ons.
Interface and workflows may feel heavy for simple service desk needs.
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Showing 101-110 out of 269
UI
User in Banking
12/13/18
Jira a management service desk
What do you like best? It is easy to use. Lots of perks like being able to manage the team easily and see many features that the team is working on clearly. What do you dislike? I dislike how hard it is to try to efficiently prioritize the stories. Some other tools have done a better job with this such as pivotal tracker Recommendations to others considering the product: Try pivotal tracker as well to see what may be a better fit for you. Definitely use it for some time ...
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UI
User in Automotive
12/11/18
Jira Service Desk Review
What do you like best? The easy way to track and keep up on customers information of services provided. All information is found in one are which makes everything much easier and quicker. What do you dislike? So far I like everything about the Jira Service Desk. What problems are you solving with the product? What benefits have you realized? Tracking customers information. Makes following up with customer much easier.
UI
User in Information Technology and Services
12/04/18
Review of Jira
What do you like best? Pros: - It's a great collaboration tool in terms of issue tracking - Collaboration between different accounts / integrations is easy - At my work we can easily use 2FA with Jira What do you dislike? Cons: - Slow and cumbersome sometimes - I'd enjoy a more simplified / modern interface Recommendations to others considering the product: Look at alternatives, but if you're in an enterprise I'd suggest Jira What problems are you ...
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AI
Administrator in Transportation/Trucking/Railroad
12/02/18
Clean Navigation and Smooth Transitions
What do you like best? JIRA Service Desk has given us a help desk that can be used across all departments. It is flexible, allowing us to create fields it doesn't have by default and share them across projects. SLAs are simple to create and the overall design allows for easy navigation. Plus if a feature is not natively available, an add on can usually be purchased. It integrates with other systems so that we don't have to enter the same information in two locations. What do you ...
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UI
User in Education Management
12/02/18
Decent but cluncky
What do you like best? Many different departments can use it for many purposes What do you dislike? Super cluncky. Just not intuitive. Hard to find old documents What problems are you solving with the product? What benefits have you realized? Reporting concerns. Easy to track what needs to be done
SH
Suzie H
11/25/18
Easy to Use, Hard to Get Buy In
What do you like best? It is very easy to scale to receive requests throughout the company for changes, bugs, etc., and manage them among the project team implementing the change. What do you dislike? The email features can get a bit much, and some users don't respond to the emails because of the quantity sent Recommendations to others considering the product: More compatibility with emails and prioritization levels What problems are you solving with the product? What ...
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UI
User in Information Technology and Services
11/18/18
Incidents Organized for Remediation
What do you like best? The Jira Service Desk allows for organization of incident and change management tickets to be organized in to projects for reference. Along with the projects and tags, searching for and referencing tickets is very easy. What do you dislike? When cloning tickets, the assignee is carried. Then, an administrator is required to change the assignee. Recommendations to others considering the product: Examine the online trial in parallel to you current issue ...
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MA
Matt A
11/06/18
Help Desk Tracker
What do you like best? It makes it very easy to keep track of all of your issues in your queue to work on for the day. What do you dislike? I do not like how expensive JIRA itself is, JIRA is a great application when setup correctly but it just takes time What problems are you solving with the product? What benefits have you realized? Resolving user issues and ticketing management
CI
Consultant in Information Technology and Services
10/29/18
Jira is a great sprint management tool
What do you like best? It is an excellent way to manage teams on multiple projects. What do you dislike? I really do not have any complaints. It would be nice to have a single user login across companies. What problems are you solving with the product? What benefits have you realized? Managing sprints
UI
User in Transportation/Trucking/Railroad
10/29/18
Great for support
What do you like best? This provided excellent visibility from a support perspective What do you dislike? I can’t think of a real negative for jira What problems are you solving with the product? What benefits have you realized? Feature requests
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].