Jira Service Desk Reviews in June 2026: User Ratings, Pros & Cons

Complex projects and collaboration tool

What do you like best? Completely customisable, great for project tracking or software development, ticket management. What do you dislike? It can be fairly slow, this may be due to our environment and not the platform. Recommendations to others considering the product: Powerful, reliable. Get the set up right as soon as possible before unleashing it. What problems are you solving with the product? What benefits have you realized? Managing project work across ...

Jira to manage tasks at work

What do you like best? The easy with with tasks can be managed and tracked. Identifying pending tasks becomes very simple. It's also helpful in linking various related tasks as child tasks. It also serves as Helpdesk to for consumers to raise tickets What do you dislike? UI could be better. Reduce downtime or have an alternate option when jira is down. Frequent downtime is dangerous for people who work in real time alert resolution. Recommendations to others considering the ...

Jira service desk

What do you like best? I like that it hepls us keep track on customer request and help them immediately. It also helps us track time taken to resolve an issue. What do you dislike? It can be too complicated for non tech savy customers What problems are you solving with the product? What benefits have you realized? We using is to adress service requests from customers

Using Jira since 2015

What do you like best? Taking the history of each and everything in the ticket is the lifesaver feature. :) What do you dislike? Sometimes I am reading a story and selecting the text where I reach - enable the edit mode. Recommendations to others considering the product: I highly recommend JIRA to software compenies. What problems are you solving with the product? What benefits have you realized? For tracking user stories, tasks, bugs etc.

Reliable low cost IT Ticketing solution system

What do you like best? Allows to have complete follow up of your project, apply agile methodologies and correct errors, and also record. What do you dislike? No dynamic forms in place withe the tool What problems are you solving with the product? What benefits have you realized? Good integration with Atlassian's other products as well as nice customizability and advanced reporting make this a worthwhile platform to consider

Jira Service Desk is a great tool to manage customer requests and Service Level Agrements (SLAs)

Ease of use

What do you like best? Jira keeps track of tickets relatively easy. What do you dislike? Jira is next to impossible to search for anything in. What problems are you solving with the product? What benefits have you realized? Day to day tickets that users call in.

Super service

What do you like best? We use it to open tickets in enquire about certain login or connectivity issues. They were responsive and informative in terms of why our issues occurred and completing the tickets. What do you dislike? On some rare occasions we would have to follow up about an open ticket that needed to be resolved. What problems are you solving with the product? What benefits have you realized? Solving any network or connectivity to websites issues. I.e. time ...

Great service

What do you like best? I like how they email you when someone has responded What do you dislike? I am not a fan of the fact that I can't forward the support tickets as email What problems are you solving with the product? What benefits have you realized? Support tickets

JIRA can be very Usefull

What do you like best? A robust amount of reporting, dashboards, customizations. It provides a level visibility into tasks that much other help or support desks do not. What do you dislike? Geared towards highly technical users who want to learn JQL. With large organizations, such as mine, it becomes overwhelming when not maintained properly. Old projects and categories not removed can create a usability nightmare. What problems are you solving with the product? What benefits ...