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8.9

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IXACT Contact - CRM Software

IXACT Contact Reviews in May 2025: User Ratings, Pros & Cons

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4.4

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IXACT Contact Reviews & Ratings

4.4

Very Good

Based on 406 ratings & 194 reviews

Rating Distribution

Excellent

(127)

Very Good

(53)

Good

(9)

Poor

(1)

Terible

(4)

Expert's Review

iXACT Contact is a feature-rich and user-friendly CRM platform that has earned commendations for its ability to simplify contact management for real estate professionals. Its intelligent design streamlines workflows, offering tools like automated drip email campaigns, customizable activity plans, and detailed reminders for important dates such as birthdays and ...Read more

IXACT Contact pros and cons

  • Highly user-friendly and intuitive interface, making it accessible even for individuals without technical expertise.

  • Automates tasks like email campaigns, newsletters, and reminders, ensuring users stay top of mind with clients and prospects.

  • Offers robust contact management and keeps data organized in one centralized database for easy access.

  • Customizable features such as drip campaigns, newsletters, and email templates tailored to real estate professionals.

  • Limited search capabilities and filtering options, especially for specific fields like zip codes or group exclusions.

  • Mobile application is reportedly clunky, outdated, and lacks full functionality compared to the desktop version.

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Showing 171-180 out of 194

10/10/18

3.5 out of 5

Ixact Contact Review

What do you like best? Automation of social media posts provide fresh content to my clients and prospective clients. What do you dislike? Clients complain that they are not receiving emails that I am sending through the mass email function. Also, they have replied to emails and I don't receive them. My integration with Facebook is expensive with Zapier and doesn't work reliably. Recommendations to others considering the product Great for a Real Estate CRM system and Social Media ...

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10/10/18

3.5 out of 5

A full-featured CRM for real estate professionals

What do you like best? Reminders, marketing content, lead tracking What do you dislike? iOS app is a bit buggy, often difficult to update Recommendations to others considering the product Give it a shot! It's worth a try. What business problems are you solving with the product? What benefits have you realized? Keeping track of my leads and business

10/10/18

3.5 out of 5

Fast and easy to use

What do you like best? Overall all structure and layout is easy to use and navigate. What do you dislike? i wish this could be more customization would be great. What business problems are you solving with the product? What benefits have you realized? follow ups and organization

10/10/18

3.5 out of 5

Nice way to store contacts

What do you like best? The reminders are a nice feature to keep in touch with potential clients. You can add a lot of information on your contacts and set up emails to keep in touch. What do you dislike? I have been using Ixact for a couple years now & I'm not love but it works to store contacts. The biggest drawback for me is that you can not search for contacts by any type of category or by keywords. Recommendations to others considering the product Keep a list of contacts you ...

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10/10/18

3 out of 5

Good tool

What do you like best? It's a simple enough tool that I am not afraid of making changes to contacts with no fear of messing up the entire database! What do you dislike? The slow response to the server every time you save or update a record. Recommendations to others considering the product Start early before your contact list gets unwieldy and hard to update. What business problems are you solving with the product? What benefits have you realized? I have all my info in one place. ...

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10/10/18

3 out of 5

Good basic CRM, really like the newsletter

What do you like best? Best feature for me is the newsletter. I have had people follow up with me after it goes out each month. What do you dislike? Don't like the inability to send and track individual emails from the client's page. If you want to track an email you have to send it from the mass email page. Previous CRMs allowed me to send from within the CRM client an email to that client, and track opens. This is probably my biggest complaint. Recommendations to others considering ...

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10/10/18

3 out of 5

Easy to use from the start!

What do you like best? IXact just worked the way I like to work and it was so easy to implement. I like that they imported my contacts and set it up for me. Every day I sit down and have a roadmap of work to accomplish. The eNewsletter platform, its quick customization plus the great reports make it a win for me and my clients! What do you dislike? I wish that the outgoing email templates were organized in a way that made it easier to find an option to just click-and-go. The subject ...

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10/10/18

3 out of 5

Powerful

What do you like best? It has a ton of tools that can maximize production. It takes a bit of getting used to however. What do you dislike? I dislike the interface of the software. I think accessing your database is cumbersome and difficult. Which is the core of the CRM. What business problems are you solving with the product? What benefits have you realized? Prospecting, Prospecting, Prospecting. Ixact Contact helps me stay on top of one-off conversations that lead to conversion.

10/10/18

0.5 out of 5

too difficult and now user friendly

What do you like best? the cost is a major factor in my decision to buy the system What do you dislike? its now visually pleasing or easy to use. I have been using the . brian baffini system and i really like it What business problems are you solving with the product? What benefits have you realized? none

10/09/18

5 out of 5

ixact contact helps me focus on my lead generation

What do you like best? The support team is so responsive. The help comes almost immediately. What do you dislike? The tutorials are somewhat dry and boring. What business problems are you solving with the product? What benefits have you realized? I like having ready-made templates for the activities necessary to take each prospect through the sales pipeline and beyond

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].