IXACT Contact Reviews in June 2026: User Ratings, Pros & Cons

Still not set up and running.

What do you like best? I LOVE that it sync's up with my google contacts account What do you dislike? The user interface is confusing. I sat with an IXACT Contact CS rep for an hour and it still isn't set up and sending the right message to the right group of contacts. Recommendations to others considering the product If you are paying for it make sure it is fully operational and going live. What business problems are you solving with the product? What benefits have you realized? ...

Easy to use CRM with great Email and Drip campaign tools

What do you like best? The interface is so much more user-friendly than others I've tried. I also really like the mass email tools and the ability to easily create and track completely custom emails and drip campaigns. What do you dislike? The goals tracking and the way it calculates those figures is not intuitive to me Recommendations to others considering the product Worth the switch! What business problems are you solving with the product? What benefits have you realized? ...

Excellent follow up

What do you like best? Working with IXACT is a five star experience. They will help you as much as you like to get you set up and running. The content of the emails is interesting and useful to our clients. What do you dislike? Nothing that I dislike. Perhaps if it was free lol Recommendations to others considering the product Just do it! Their free trial is amazing What business problems are you solving with the product? What benefits have you realized? Consistent communication ...

Ixact review

What do you like best? Very easy to use, excellent customer support. Ease of learning through online tutorials as well as excellent customer service support makes me really feel good about Ixact. What do you dislike? I have not experienced anything that I have not liked -- I am just starting to learn more about all of the features Recommendations to others considering the product Give it a try - be sure to explore ALL options What business problems are you solving with the ...

Efficient, no fuss CRM

What do you like best? The Dashboard pulls everything I need to know into one screen to review at a glance. What do you dislike? Understanding who and who doesn't look at/open my emails. It is not as clean and easy to discover as other functions in Ixact. Recommendations to others considering the product Ixact is an easy to use, affordable CRM that is excellent to use in the Real Estate Industry. This allows you to work efficiently through leads and follow-ups so that you can get ...

Look no further for an amazing CRM

What do you like best? I like the automation, user friendly interface, and the all bonus features included at no additional cost. I was paying the same amount before, for much less features. What do you dislike? Transferring over my contacts was easy but some data wasn’t missing and I have had to do it manually What business problems are you solving with the product? What benefits have you realized? Drop campaigns are painless to set up, and I’m cutting costs with the additional ...

Highly recommend

What do you like best? Ixact contact is a user friendly, easy to learn, efficient system. I am so happy with it and want to tell everyone about how great it is. What do you dislike? I wish that I could change the lead capture fields on the website. I don’t want to capture their address - and sometimes I might want it to say something different. Recommendations to others considering the product YES ABSOLUTELY What business problems are you solving with the product? What benefits ...

Logical and Easy to Use

What do you like best? It's innovative and keeps growing with content. I like that it's user friendly and doesn't require watching endless video's to understand. What do you dislike? That it can't upload or store my gmail emails for each contact. I'm jumping back and forth between screens to gather needed info. Recommendations to others considering the product It's better than the others, jump in. What business problems are you solving with the product? What benefits have you ...

Powerful features, easy to use

What do you like best? Monthly e-newsletters, all the email campaign templates, VERY detailed info for each contact What do you dislike? doesn't work so well with other languages. i.e. If i save a contact on my phone in Chinese, then it shows up in IXACT as question marks What business problems are you solving with the product? What benefits have you realized? Keeps my database organized. Keeps reminding me of which clients I need to work on

So good I don't want to tell other agents about it!

What do you like best? The automation of emails- and ability to quickly schedule a series of events What do you dislike? That I do not get notified when someone unsubs from email campaign That I can not choose different signatures for mailers vs emails There is limited customization available for newsletters What business problems are you solving with the product? What benefits have you realized? less time following up with people