Ivanti Service Manager Reviews in June 2026: User Ratings, Pros & Cons

Steps ahead compared to Service Desk

What do you like best? far more user friendly and easy to configure vs service desk What do you dislike? alot of the enhancements are still pipeline vs other toolsets which have them implemented already What problems are you solving with the product? What benefits have you realized? lack of automation

Good ITSM tool for any organization

What do you like best? It's very customizable. It fulfills all our service management needs. What do you dislike? Administration is sometimes not very user friendly or intuitive. Recommendations to others considering the product: It's an affordable, robust, and customizable on-premise solution. Just know configuration and administration will take a lot of training and someone with programming knowledge. What problems are you solving with the product? What benefits have ...

Great Implementation...

What do you like best? I like the easy customization of the GUI through the administration module. What do you dislike? There is nothing I dislike. I am happy with the software. What problems are you solving with the product? What benefits have you realized? We are continuing with our Change Management program utility the Change Mofule and CI module.

Solid Configurable ITSM Suite

What do you like best? Versatile software that can be tailored and configured to different business cases What do you dislike? 3rd Party integration is improving and will be exceptional soon. What problems are you solving with the product? What benefits have you realized? Clarity in work, KPIs, Metrics

How I plan My Day

What do you like best? Ease of use and the crystal report feature helpful. I love how I can organize the tickets, and the ease I can assign certain tasks to individuals. What do you dislike? It would be nice if tickets could be assigned automatically after a user submits their technical issue. If admin is out tickets back up quickly. Recommendations to others considering the product: Highly recommend Ivanti, easy to use. User friendly gui and compatible on multiple devices. ...

Solid ITSM Solution

What do you like best? This web based ITSM is a great replacement for the LANDESK product which ha some quirks. What do you dislike? Change in general. Due to the vastly different architectures of the platforms, it's a bit of a steep hurdle to get onto the new platform. Additionally, more work needs to be done to homogenize the customer experience across the portfolio. What problems are you solving with the product? What benefits have you realized? We'll be using it to ...

Ivanti Service Manager Review

What do you like best? The ability to toggle between IT Analyst and Self Service roles in the system is very easy. What do you dislike? Not very user friendly when it comes to searching for specific tickets Recommendations to others considering the product: Look into all modules and functionality and define the role function extensively as it helps with workflows/processes. What problems are you solving with the product? What benefits have you realized? IT and ...

Upgrade Experience

What do you like best? Discovering what ISM is really capable of doing and automating. What do you dislike? Support for the upgrade. Did not like that some of the Out of the box feature shown were not available based on licensing. In fact some even required a different product. Recommendations to others considering the product: Get training on using the system. Have qualified administrators. What problems are you solving with the product? What benefits have you ...

Self Service Portal used as Payroll Portal

What do you like best? I like that the tool is configurable in a very large extend (You can configure business objects, pages, views and build your own custom application) What do you dislike? The support is sometimes poor. There should be more technical support. What problems are you solving with the product? What benefits have you realized? We are build a payroll portal with Ivanti's Service Manager. The benefits are that we can include our custom web services to ...

Excited to implement Ivanti Service Manager in our enterprise.

What do you like best? Modern design. Powerful tool for workflows. Self Service. What do you dislike? Not a lot to dislike after taking the courses to see how everything fits together. What problems are you solving with the product? What benefits have you realized? Smart forms that kick off workflows. Better metrics for reporting.