Ivanti Service Manager Reviews in June 2026: User Ratings, Pros & Cons

Ivanti Service Manager

What do you like best? Ivanti Service Manager solution is designed and packaged to easily scale and adapt to meet your specific business needs. Ivanti Service Manager is being used by more than just out support desk. We have HR, Facilities, Security and other departments integrated into it. What do you dislike? I wish the software/platform would allow to you customize it more then now. Recommendations to others considering the product: Try it out before you purchase it. ...

Ease of use is astounding

What do you like best? The ease of searching an asset makes finding a user's workstation effortless and the ability to just drop that asset into a scheduled package and push an installation to that user makes it simple enough for users who are not very technically trained. What do you dislike? Creating column sets and differentiating between them could use some tweaking. Recommendations to others considering the product: Product is very easy to use and training end users on ...

Thus far my experience was great. Most things that I expect are apart of its functionality.

What do you like best? What I like best about Icanri service manager is the dynamic widgets and ease of automation. What do you dislike? What is dislike about Ivanri Servixe manager is the implementation time. What problems are you solving with the product? What benefits have you realized? Automation of internal processes. Units across the business being able to leverage the platform.

IT Service Management Nirvana

What do you like best? Workflows automation nearly eliminated all previous financial and time overhead which the old solution, mostly manual processes, relied. It made my sales team's customer business run far more efficiently and secure. What do you dislike? Nothing bad to write home about! The customer loves ITSM, and has made quick work with integrating actionable intelligence to improve SLAs and other business processes! Recommendations to others considering the product: ...

ITSM Tool Review

What do you like best? The tool will fit every ITSM requirement of your company. You can customize every aspect of the tool up to the small details based on user preference and their support team will help you achieve what will be the best for your organization. What do you dislike? You can do more on the off the shelf standard report if it can be customize without cost. We raise it to the project manager who handles the implementation and he was very supportive but the report that ...

Excellent

What do you like best? Knowledge base and the ticket routing for our desktop Technicians. What do you dislike? Email notifications that have been disabled but still get the notification. Recommendations to others considering the product: Use the Cloud. What problems are you solving with the product? What benefits have you realized? Better tracking and organized ticket information.

Supervisor Telecom

What do you like best? The interaction with our email system. The notifications that the listeners give us is great. What do you dislike? Nothing at this point.... everything we have migrated has worked well. Recommendations to others considering the product: One software platform can provide your business with many different facades that are needed to perform your day to day work. The auditing and in-house development of the system makes it very flexible to use and ...

Ivanti Service Manager for IT operations and support

What do you like best? ISM has an integrated suite of modules that work well together to manage IT services. We primarily use Incident, Change, Service Request, and Problem management. We have been able to leverage quick actions and workflows in these modules to fit our business processes and support our ITIL and ISO audit requirements. The service request offering forms and workflows are very flexible. What do you dislike? The flexibility to customize is great but it also creates ...

Great tool for every application

What do you like best? The possibility to customize everything; configure the system that it fits to your own requirements in the company. From out of the box to self-developed modules - everything is configurable. What do you dislike? The service catalog is unfortunately not very administrator friendly. Here are some features missing, that would make it easier to configure the Request Offerings. Recommendations to others considering the product: Great tool, if you have the ...

ISM in Evaluation

What do you like best? Nice interface and mobile experience. Clean and pretty easy to use What do you dislike? Additional menus can get complicated if you allow them to Recommendations to others considering the product: Fully map out existing workflows and future road map for ITSM projects and spend time with pre-sales ensuring the fit works. Be flexible with your processes and try to adhere to industry standards to avoid creating Frankenstein's monster in the in software ...