Ivanti Service Manager Reviews in June 2026: User Ratings, Pros & Cons

Very Good Service Management Tool

What do you like best? Integration with HEAT Voice, Problem mgmt What do you dislike? Inability to convert incident to request Recommendations to others considering the product: Ivanti in the cloud helps our organization keep our ITSM tool up do date. What problems are you solving with the product? What benefits have you realized? We have greatly improved our internal IT communication and tracking.

HEAT call ticketing System user

What do you like best? Ease of use and open to be as complex as user wants to make it What do you dislike? nothing as of this moment. as I encounter any issues, most are minor in nature What problems are you solving with the product? What benefits have you realized? Call ticketing and monitoring of trends

Ivanti Service Manager

What do you like best? Easy to use and understand user interface What do you dislike? when data bases growth to big it has performance issues, needs to be improved archiving option of the data. Recommendations to others considering the product: Easy to use user & admin interface What problems are you solving with the product? What benefits have you realized? follow up on cases, quick and simple understandable dispatching of the cases to relevant teams, good dashboards.

Very powerful tool

What do you like best? The admin console gives a lot of flexibility and is very powerful. In the vast majority of scenarios, I can configure Ivanti to support our business process with business objects, rules, workflows and quick actions. The community is very helpful and provides a lot of great ideas and creative solutions. I am constantly finding out new ways to use the tools Ivanti provides. What do you dislike? User interface restrictions in Self Service Mobile -- cannot modify ...

New Customer Review

What do you like best? We have been using Service Manager for less than 1 year. It is very configurable, and there's a ton that can be done with it! What do you dislike? The product is easy to configure, but there's a lot going on within it, and sometimes it is difficult to find where the change needs to be made. Also, it can be difficult to see updates to incidents in the journal. Recommendations to others considering the product: Support have been very helpful. I ...

Is a good tool for deploy

What do you like best? The tool is friendly and cover with all the request on my enterprice What do you dislike? So, for the region the price is a issue with other solution, but is good for customer with a good level of maturation Recommendations to others considering the product: ISM is a good solution and competitive tool with other the same line What problems are you solving with the product? What benefits have you realized? Cover with the a fast deploy and easy ...

Solid product, too complicated.

What do you like best? good support, lots of customization options. Walk through's and trainings as well as hand holding for implementation and rollout. Support is greatly needed since the software is extremely difficult to understand and utilize. What do you dislike? It was fine for our needs. However it does seem like there are too many features and not enough focus on user experience. The UI is atrocious and truly confuses every help desk employee we train. Please TRIM the ...

Awesome Application

What do you like best? It is very user friendly. It has allowed us to tweak the application in order to source its capabilities for numerous ticketing and reporting aspects of our business. The functionality and capabilities are stellar. It is functionally efficient and the internal users have very little to no issues performing their daily duties. What do you dislike? It's limited or absent capabilities to integrate through API's. What problems are you solving with the ...

Daily user for the last 5 years

What do you like best? There are a lot of options that can be used and limitless option to customize. What do you dislike? Reporting tools available out of the box to the analyst Recommendations to others considering the product: NA What problems are you solving with the product? What benefits have you realized? Tracking time spent on an issue and areas that we can improve.

Flexible but powerful

What do you like best? Full featured, with easy ability to customize. But, not too customizable, which can lead many organizations astray. What do you dislike? The limited ability to brand the portal. Other than that, we have not encountered anything else that we dislike. What problems are you solving with the product? What benefits have you realized? Implementation of workflow and standard ITSM processes.