Ivanti Service Manager Reviews in June 2026: User Ratings, Pros & Cons

Ivanti Service Manager feedback

What do you like best? Integration between modules. Queries that allow for quick at-a-glance views of ticket states and history. What do you dislike? Don't like that there's no ability to hover over a field to get info about it. There are also limitations around Problem ticket generation from incidents. Recommendations to others considering the product: Go through a thorough Request For Proposal process preceded by a thorough Request for Infomation process. I would also ...

IMS - the first 4 months

What do you like best? I found the system initial very easy to navigate and get around. The Service Request learning curve was no stupidly steep. It was fairly easy to get into the module and start working with it unlike some product What do you dislike? Service Request module. I require audit trails and getting information out of the system is difficult. 1) The parameters screen seems missing on standard reports. 2) The approval emails do not include parameters ...

Good service management tool. Sometimes a bit slow

What do you like best? Simplicity, configurable, easy to implement What do you dislike? Speed after working with it for long sessions. What problems are you solving with the product? What benefits have you realized? Service management

ivanti HEAT - Service Manager

What do you like best? Very intuitive application. Easy to switch to and from different roles to access the software's different features What do you dislike? Not really an issue with the software but our company uses the Service Manager for business functions which the program was not designed for. In turn, we sometimes experience issues in performance when there are heavy user loads. Recommendations to others considering the product: We would benefit from more features ...

Can recommend

What do you like best? The API functionality makes it fairly intuitive to take a manually built template and use it for integrations with our other systems. What do you dislike? There's an overwhelming amount of options and configurations and some of the pages take a very long time to load. What problems are you solving with the product? What benefits have you realized? We use it to track all of our help desk requests as well as log change requests for audit purposes.

Lots of customization.

What do you like best? The program is built for customization with in depth and granular controls over each part of the program. What do you dislike? The admin platform isn't very intuitive at first and really would work better if you purchase hours to assist with the initial setup, or any major changes that might arise while using the program. Recommendations to others considering the product: Make sure to get initial hours to help with the setup of the program. What ...

A completely new view for the product

What do you like best? Well, I think we can start with a clean view for the app, more simply and the best is the application works under the ITIL standard. What do you dislike? Nothing by the moment, I think that all the functions are good. Recommendations to others considering the product: Try the product, is very useful for the companies. What problems are you solving with the product? What benefits have you realized? More control with the SLAS, the scalations and ...

So much happier than our old system

What do you like best? Very customizable, haven't found something that I couldn't find a way to complete yet. What do you dislike? The searches are a little weaker than I'd like. They don't always allow me to get what I need first time. What problems are you solving with the product? What benefits have you realized? We started using it just as a tool for our customers, we have now started using internally for our internal ticketing system. It allows us to seamlessly manage ...

Much more evolved than previous solutions

What do you like best? The front end UI is very user friendly. Very configurable for how we wanted it presented. What do you dislike? Configuration time is lengthy to get the right look and feel. What problems are you solving with the product? What benefits have you realized? The previous solution was aged and could not scale for us going forward. The new solution helps us rollout a more modern brand and feel.

ivanti Service Mgr

What do you like best? Web based, flexible and responsive. Support is good What do you dislike? Service requests and incidents aren't connected to email. I used Cherwell at my last place if employment and I could add a Cherwell tag to my and email from a customer or new email and the communication would post on the incident. With ivanti, I need to enter a note for each communication through email which wastes time. Also, some processes aren't intuitive such as workflows. ...