Ivanti Service Manager Reviews in June 2026: User Ratings, Pros & Cons

Love the workflow and Integration capability

What do you like best? Flexibility to design your own forms, workflows, and communication templates What do you dislike? UI/UX for the agents is very complex. I would like to have a way to match with FreshDesk that is so easy to use What problems are you solving with the product? What benefits have you realized? We have moved away from paper based form. All support departments are now managed through the ticketing system

Service management that works pretty well.

What do you like best? Core experiences work very well. System competently tracks incidents and service requests. What do you dislike? Project area is lacking, workflows need some outside help. What problems are you solving with the product? What benefits have you realized? It runs all of our incident and service request management.

Unstable, no bugfixes & known issues get closed as unimportant

What do you like best? We have about 6-7.000 end users using the platform for reporting tickets & submitting servicerequests. We've been using it for almost 2 years. Look & feel is reasonable, doesn't feel too dated Allows you to customize easily (if your lucky enough and don't run into one of the countless limitations or known bugs) Requires intensive training to get indepth product knowledge (mainly getting to know the countless limitations) What do you dislike? We've ...

A good product but not perfect!

What do you like best? Incident Management, Service Management, Change Management, What do you dislike? Mobile Interface, Integration to other system, SLA configuration, speed to resolve a submitted bug. Recommendations to others considering the product: It is a good tool if your company would like to limplement more than incident management at a budget price. It could be a nice platform for your users but require some hardworkis on administration. What problems are you ...

Good quality product

What do you like best? The product is stable, user friendly and easy to use. What do you dislike? Perhaps the price can be lower or there can be different price tier for larger group of users. Recommendations to others considering the product: A product worth trying. What problems are you solving with the product? What benefits have you realized? Improve issue tracking and establish ITIL practices.

Setup is a bear, but it can do almost anything you can dream up

What do you like best? Ivanti Service Manager can handle every crazy scenario we have dreamed up. While it take a lot of planning, it does provide a much better user experience by tailoring requests to exactly what information is needed. What do you dislike? Documentation is lacking and seems to be out of date in some areas. It is not intuitive to administrate and takes some time to get a feel for it. Recommendations to others considering the product: Spend a ton of time on ...

Service Manager

What do you like best? The Integration Options with other products and with IVANTI products What do you dislike? The Interface of Service Manager is not user friendly to be user for many users.It is also somehow difficult for IT professionals as well What problems are you solving with the product? What benefits have you realized? the problem we are solving is the incident support process need to streamlined and monitored so service manager helps us achieve that

APPLICATION ANALYST

What do you like best? System is comprehensive and easy to use. What do you dislike? don't see how to assess cost of poor service with use of surveys. Recommendations to others considering the product: It is a great product and can be customized with ease. What problems are you solving with the product? What benefits have you realized? Optimization of workflows,, visibility of customer issues and expectations,, enhance productivity and improve business practices.

Robust System With A Steep Learning Curve

What do you like best? I like that Ivanti Service Manager implements ITIL. If you know ITIL you will recognize its concepts built into ITSM. If you do not know ITIL, working with ITSM opens the opportunity to learn ITIL concepts along side ITSM implementation. ITIL will provide the learner with a framework and vocabulary for understanding IT and his/her place in it. For those who do not want to keep programmers on hand to maintain a service management system, ITSM is programmer-less. ...

Service Manager for Incident/Work Order/Service Request, Self-Service

What do you like best? Broad feature set, all the available features are more than most organizations will initially adopt, presents future growth potential as organization matures. What do you dislike? limited consulting resources, and resource availability meant I had 3 implementation consultants throughout our Incident/WO/SR/S-S implementation. Recommendations to others considering the product: Document your request offering workflows thoroughly. What problems are ...