Ivanti Service Manager Reviews in June 2026: User Ratings, Pros & Cons

Started off Rough, But Finished Spectacular.

What do you like best? The interfaces and the configuration, ease of use for the end user. What do you dislike? Lack of well written documentation. Step by Step how to documents are very much needed. Training is lacking as well. Make sure you don't do the generic SOW It is better to just purchase time and Make sure if you do on premise you get a Vendor Tech that has lots of experience. Recommendations to others considering the product: Be realistic about time line. ...

Ivanti Service Manager is a Large Scaleable Tool

What do you like best? I like my options to setup a service desk options with the tiles. Users find that help and visually appealing. What do you dislike? It is a large system and implementation can be difficult but Ivanti will help get you thru the initial setup. Recommendations to others considering the product: Plan plan plan what you want What problems are you solving with the product? What benefits have you realized? I am working towards learning what tools ...

ServiceDesk is Awesome!

What do you like best? We have been using Ivanti Service Manager for a number of years. We have customized it to meet our needs. This saves our IT department many hours each day to have all requests and incidents automated. The approval process that the requests go through is seamless and saves us time and paperwork. What do you dislike? Nothing yet. We are happy with the product What problems are you solving with the product? What benefits have you realized? Mostly the ...

Have been a happy long time customer

What do you like best? The flexibility and ease of making this an all in one management system What do you dislike? Having to redeploy constantly with new features What problems are you solving with the product? What benefits have you realized? Patching etc

Great Customer Service

What do you like best? Ivanti stays in touch with fantastic tips and educational tools to make work easier. What do you dislike? I dislike the interface. It could be more user friendly. What problems are you solving with the product? What benefits have you realized? Our business is not like your traditional B2B. For our purposes, we've found that Ivanti makes our lives much easier in so many ways

Great scalability and automation

What do you like best? I think the best part of ISM is how mutable every object is. You can literally set up the entire system to do anything you want, infinite possibilities. Nothing is really "locked down". What do you dislike? I wish I could write scripts instead of dragging and dropping workflow objects because it takes a long time to accomplish relatively simple tasks. What problems are you solving with the product? What benefits have you realized? We are solving IT ...

Excellent product, easy to use, makes life easy

What do you like best? Interface is clean, easy to navigate and does the job. End users are easily able to utilize the system with little to no guidance. Analysts have the ability to search tickets easily as well as utilize the knowledge base to determine if a solution is readily available. What do you dislike? Configuration is a bit cumbersome and requires assistance from the vendor. It's not very straightforward. Recommendations to others considering the product: Go to ...

Robust system with many options.

What do you like best? I like that I am able to really control the design of what the end user see and what data I want to collect. This really help with analyzing data to be more proactive when we start looking at trends with equipment or training. What do you dislike? The form creation side need to be more GUI friendly and out of the box there is a lot of legacy stuff that needs to be cleaned up, so as not to present options that are no longer valid. Recommendations to others ...

One of the best ITSM tool out there

What do you like best? User friendly with comprehensive interfaces and easy administration What do you dislike? Project Management limitations. Doesn't seem to have the capability of managing and tracking long-term projects What problems are you solving with the product? What benefits have you realized? Tracking top Services and Incidents. Able to dedicate resources and justify cost on solving problems

Very customizable tool

What do you like best? It is very customizable and has an open sandbox environment. Anything you want to do you can do! What do you dislike? It can be very difficult to setup and requires external support to configure it exactly how you want. Recommendations to others considering the product: To have an easier out of box deployment What problems are you solving with the product? What benefits have you realized? We are consolidating teams to one platform. We can ...