8.9
Spot Score
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IRIS CRM stands out as a versatile and comprehensive solution tailored for the payments industry, earning high praise from users for its functionality, user-friendly interface, and robust set of features. Its ability to centralize workflows—ranging from lead management and reporting to onboarding and residual calculations—makes it an invaluable tool for ISOs and ...Read more
Exceptional customer service with knowledgeable and responsive support staff, ensuring quick resolutions.
User-friendly and intuitive interface, making it easy to navigate and use, especially for new users.
Comprehensive features like lead management, ticketing, residuals reporting, and VoIP integration, streamlining workflows for ISOs and sales teams.
Highly customizable, allowing users to tailor workflows, fields, and reports to meet specific business needs.
Some users find the system's layout (especially in earlier versions) cramped, with information packed too closely together.
Steep learning curve for new users due to the abundance of features and functionalities.
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RP
Rebekah P
05/11/23
"Love the support center."
What do you like best about IRIS CRM? I love that the CRM has live updates for all users to see and that we can allow different users to have many different rights. The support staff are very friendly and helpful with all the questions I have.
HK
Hannah K
05/11/23
"Easy to Use"
What do you like best about IRIS CRM? Iris CRM helps with organization and streamlines managing customers. What do you dislike about IRIS CRM?
AU
Anonymous User
05/11/23
"IRIS = Easy To Use"
What do you like best about IRIS CRM? The most helpful tool on the IRIS CRM is getting notifications when a ticket is opened up, and it helps keep tasks in check. From my experience, IRIS is one of the best CRMs you can use!
AU
Anonymous User
05/11/23
"A great CRM for any ISO"
What do you like best about IRIS CRM? Responsive Support team. Decently customizable to fit our needs. What do you dislike about IRIS CRM?
CM
Chanel M
05/11/23
"Easy CRM solution."
What do you like best about IRIS CRM? IRIS is super user-friendly, and integrating to map to our processes and forms is smooth. IRIS has SO many capabilities, and I learn more every day!
BK
Bob K
05/11/23
"Its great having our reporting centralized in one place!"
What do you like best about IRIS CRM? As an Administrator, I am pleased to be able to control user permissions and as we discover more about merchant facing, getting more and more comfortable. The IRIS support chat is a lifesaver and everyone is so knowledgeable.
NP
Natasha P
05/11/23
"We love IRIS!"
What do you like best about IRIS CRM? the only CRM that works for our payments industry What do you dislike about IRIS CRM?
FL
frank l
05/11/23
"Review"
What do you like best about IRIS CRM? Have a lot of features, also have direct integration with the processors What do you dislike about IRIS CRM?
JG
Jordan G
05/11/23
"Once you learn how to use it, its a pretty solid tool."
What do you like best about IRIS CRM? I'm a sales and marketing manager for my company. I like how it allows me to control and dispatch leads, keep track of merchants and communicate effectively with my reps.
SN
Steven N
05/11/23
"Great Project Support, Great Product"
What do you like best about IRIS CRM? Intuitive features and design - easy to figure out complex processes What do you dislike about IRIS CRM?
