8.9
Spot Score
IRIS CRM Reviews in June 2026: User Ratings, Pros & Cons
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IRIS CRM Reviews & Ratings
Spotsaas Editor’s POV
IRIS CRM stands out as a versatile and comprehensive solution tailored for the payments industry, earning high praise from users for its functionality, user-friendly interface, and robust set of features. Its ability to centralize workflows—ranging from lead management and reporting to onboarding and residual calculations—makes it an invaluable tool for ISOs and ...Read more
IRIS CRM pros and cons
Exceptional customer service with knowledgeable and responsive support staff, ensuring quick resolutions.
User-friendly and intuitive interface, making it easy to navigate and use, especially for new users.
Comprehensive features like lead management, ticketing, residuals reporting, and VoIP integration, streamlining workflows for ISOs and sales teams.
Highly customizable, allowing users to tailor workflows, fields, and reports to meet specific business needs.
Some users find the system's layout (especially in earlier versions) cramped, with information packed too closely together.
Steep learning curve for new users due to the abundance of features and functionalities.
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Showing 11-20 out of 93
SD
Saman D
05/16/23
"The best CRM system for merchant industery"
What do you like best about IRIS CRM? The only user-friendly CRM for the merchant industry. The customer service is the best. Always improving the software. What do you dislike about IRIS CRM?
AM
Arnie M
05/16/23
"Very helpful"
What do you like best about IRIS CRM? I have been using the service since last May and enjoy using it. I appreciate the automatic email templates that we can set up. And we consistently use it to store information about our clients and possible future clients. It is very dynamic and fluid. I am using version 2 and most of my co-workers are using the first version. They said they don't like how everything is pushed into each other, it seems like it's all too close together. I enjoy having ...
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AU
Anonymous User
05/15/23
"Sleek new CRM View"
What do you like best about IRIS CRM? I really like how user-friendly the new IRIS CRM is. It is easier to access lead status changes right from the ticket, and eliminates the need for so many tabs! It is excellent.
BR
Bill R
05/15/23
"fantastic CRM for our industry"
What do you like best about IRIS CRM? love the functionality of it especially the calendar What do you dislike about IRIS CRM?
AU
Anonymous User
05/15/23
"Sleek new CRM View"
What do you like best about IRIS CRM? I really like how user-friendly the new IRIS CRM is. It is easier to access lead status changes right from the ticket, and eliminates the need for so many tabs! It is excellent.
BR
Bill R
05/15/23
"fantastic CRM for our industry"
What do you like best about IRIS CRM? love the functionality of it especially the calendar What do you dislike about IRIS CRM?
AU
Anonymous User
05/12/23
"Best CRM for Payments Professionals"
What do you like best about IRIS CRM? The UI is streamlined and simple. It does not take much time to get used to navigating the current setup. What do you dislike about IRIS CRM?
AU
Anonymous User
05/12/23
"Best CRM for Payments Professionals"
What do you like best about IRIS CRM? The UI is streamlined and simple. It does not take much time to get used to navigating the current setup. What do you dislike about IRIS CRM?
AU
Anonymous User
05/11/23
"Easy to use and very customizable"
What do you like best about IRIS CRM? I like that i can create and make it cutom to my needs with instant help from their support team. What do you dislike about IRIS CRM?
RP
Rebekah P
05/11/23
"Love the support center."
What do you like best about IRIS CRM? I love that the CRM has live updates for all users to see and that we can allow different users to have many different rights. The support staff are very friendly and helpful with all the questions I have.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].