8.9
Spot Score
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IRIS CRM stands out as a versatile and comprehensive solution tailored for the payments industry, earning high praise from users for its functionality, user-friendly interface, and robust set of features. Its ability to centralize workflows—ranging from lead management and reporting to onboarding and residual calculations—makes it an invaluable tool for ISOs and ...Read more
Exceptional customer service with knowledgeable and responsive support staff, ensuring quick resolutions.
User-friendly and intuitive interface, making it easy to navigate and use, especially for new users.
Comprehensive features like lead management, ticketing, residuals reporting, and VoIP integration, streamlining workflows for ISOs and sales teams.
Highly customizable, allowing users to tailor workflows, fields, and reports to meet specific business needs.
Some users find the system's layout (especially in earlier versions) cramped, with information packed too closely together.
Steep learning curve for new users due to the abundance of features and functionalities.
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AU
Anonymous User
05/16/23
"IRIS CRM seems to have some things nailed down and others in an infancy stage."
What do you like best about IRIS CRM? I like the most of the API and the experience that the sales reps can have. It does a lot for residuals which is a nice feature with your sales CRM. It is easy to create a good workflow for employees. They have a support rep named Eric; he is fantastic.
AM
Arnie M
05/16/23
"Very helpful"
What do you like best about IRIS CRM? I have been using the service since last May and enjoy using it. I appreciate the automatic email templates that we can set up. And we consistently use it to store information about our clients and possible future clients. It is very dynamic and fluid. I am using version 2 and most of my co-workers are using the first version. They said they don't like how everything is pushed into each other, it seems like it's all too close together. I enjoy having ...
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BR
Bill R
05/15/23
"fantastic CRM for our industry"
What do you like best about IRIS CRM? love the functionality of it especially the calendar What do you dislike about IRIS CRM?
BR
Bill R
05/15/23
"fantastic CRM for our industry"
What do you like best about IRIS CRM? love the functionality of it especially the calendar What do you dislike about IRIS CRM?
AU
Anonymous User
05/15/23
"Sleek new CRM View"
What do you like best about IRIS CRM? I really like how user-friendly the new IRIS CRM is. It is easier to access lead status changes right from the ticket, and eliminates the need for so many tabs! It is excellent.
AU
Anonymous User
05/15/23
"Sleek new CRM View"
What do you like best about IRIS CRM? I really like how user-friendly the new IRIS CRM is. It is easier to access lead status changes right from the ticket, and eliminates the need for so many tabs! It is excellent.
AU
Anonymous User
05/12/23
"Best CRM for Payments Professionals"
What do you like best about IRIS CRM? The UI is streamlined and simple. It does not take much time to get used to navigating the current setup. What do you dislike about IRIS CRM?
AU
Anonymous User
05/12/23
"Best CRM for Payments Professionals"
What do you like best about IRIS CRM? The UI is streamlined and simple. It does not take much time to get used to navigating the current setup. What do you dislike about IRIS CRM?
NP
Natasha P
05/11/23
"We love IRIS!"
What do you like best about IRIS CRM? the only CRM that works for our payments industry What do you dislike about IRIS CRM?
AH
Asha H
05/11/23
"Overall a very solid CRM"
What do you like best about IRIS CRM? Intuitive and user-friendly interface. Comprehensive contact management features for efficient customer information organization.
