Invoca Reviews in May 2025: User Ratings, Pros & Cons

Invoca - Call Management Software Made Easy

What do you like best? The product is easy to use, and also easy to troubleshoot. The customer support is responsive and more then happy to help you with any problem you have. Invoca has great reporting tools and helps you manage and track all of your campaigns. I help manage and keep track of over 1000 different campaigns and the platform makes that management simple. The data that you pull from the export is great and pulling Pivot Table and Graphs in excel make for great reports to ...

Track and Optimize your Calls

What do you like best? Invoca solves a problem we've had for awhile. Being able to track calls our sales teams make to campaigns our marketing team creates. It's easily integrated into Salesforce and easy to get up and running. What do you dislike? The navigation of the product can be improved, UI enhancements. What problems are you solving with the product? What benefits have you realized? Call tracking for attribution and campaign alignment with other marketing channels.

A Major Driver of Magnitude Digital's Growth

What do you like best? Clear, understandable levels of management and transparency for advertiser clients and publishers What do you dislike? Invoca call treatments for IVR prompts are too robotic requiring us to obtain professional recordings elsewhere What problems are you solving with the product? What benefits have you realized? We needed an impartial and turnkey solution to maintain lines of division between publishers and advertisers all the while providing a platform to ...

Using Invoca

What do you like best? Invoca allows even beginner users to be able to navigate the site with ease. What do you dislike? One flaw of Invoca is the inability to delete unnecessary or old campaigns. What problems are you solving with the product? What benefits have you realized? We are able to track hundreds of campaigns and progress through the use of Invoca.

Great Product backed by an even better team

What do you like best? Invoca is a solid product that provides a service like a dial tone. The reporting we get is an extremely important piece in connecting our online advertising spend to phone calls into our call center. With this tool we're able to easily optimize our campaigns to drive calls and revenue. The team is what really stands out at Invoca. Our customer success rep is fantastic and is always on top of any requests we have. Additionally their product team is very sensitive ...

Invoca for Call tracking

What do you like best? It is easy to add and remove campaigns. The pricing is very fair and competitive. I find the support that I need when I need it. What do you dislike? I wish that I could link my MCC account to my dashboard for my google ads. Other than that, I do really like the product. What problems are you solving with the product? What benefits have you realized? Ease of use & easy phone tracking for marketing efforts.

Great Asset

What do you like best? Lovely interphase and very user friendly. Love being able to quickly check how many calls are coming in. Always able to track a new marketing piece if needed. What do you dislike? Would like to have more customization. It would be awesome to make this more in brand. Recommendations to others considering the product: Great for tracking a bunch of different types of advertisement. And getting the truest raw data straight from the client is awesome. What ...

Search Specialist

What do you like best? I like the ability to view real time call data and have access to these device specific call data. What do you dislike? How difficult is it to create bulk reporting or bulk changes. The searching capabilities are also very poor and shows broad matches to campaigns that I've filtered for, Recommendations to others considering the product: Being able to do bulk uploads of campaigns instead of sending a list of campaigns and phone numbers to invoca. At the ...

The Real Deal

What do you like best? Invoca does what it says its going to do. There are too many phone tracking services out there that make attractive claims on the outside, but don't deliver on the inside. The reporting dashboards very clearly communicate the progress and status of our campaigns. What do you dislike? Adding Notes to recorded calls requires you to setup the campaign, set yourself up as an employee under that campaign, and then view the Transaction reports. Rinse and repeat for ...

Invaluable Call Tracking Tool

What do you like best? Invoca has given us insights in the performance of our campaigns we didn't have before. It's easy to use and very intuitive. Their support team is excellent and provides quick feedback and one-touch solutions. What do you dislike? I wish you could personalize the reports to display the data that's important for your campaign, and display the data in the graph of your choice. Recommendations to others considering the product: It's an invaluable tool that ...