Invoca Reviews in May 2025: User Ratings, Pros & Cons

Invoca is a valuable tool that we depend on to make informed decisions with our campaigns.

What do you like best? I love the clean and simple layout and the reporting is very easy to understand. Listening to call recordings and filtering out data is easy to do and I can automate reports to be sent to partners. The RingPool technology is a game changer and helps us make better decisions with these campaigns. What do you dislike? We've been seeing some fraud issues with increased robocalls and it's difficult to see how widespread the problem is. We have to manually listen to ...

Great platform that's simple to use.

What do you like best? Easy yet robust campaign building and great customer service every time I need a hand or have a question. What do you dislike? Can't search multiple inbound numbers at once in the reporting feature. It would be great if I could look up multiple numbers at one time on this filter. What problems are you solving with the product? What benefits have you realized? We've been able to track lead sources in more detail than ever as well as break out call volume to ...

Easy to use call tracking system.

What do you like best? I like that its simple to set up buyers, campaigns, and simple to track the campaigns successes day by day. I think that reports are easy to export and are quickly made available as well. I also like the syndicated campaign feature where we are able to quickly set up campaigns with other Invoca users just by entering their number. I also would love to give a shoutout to the rep that helped us with getting set up, Chaly. She is really cool and easy to talk to and I ...

Invoca - One of the easiest migrations

What do you like best? The customization options for buyers, channels and bundles and affiliates. Also the use of promo numbers to create a hierarchy for phone number trees. The reporting options are also easy to use and simple to send to clients and affiliates. Invoca helps the modern marketer optimize for the most important step in the customer journey. What do you dislike? Removing buyers from round robin campaigns. The current billing model and cost for overage minutes. The overage ...

Great addition to maximize call conversions

What do you like best? The ability to use scripts or keywords to identify potential conversion opportunities missed... Simply integration with five9 and implementation time was less than two weeks. What do you dislike? Nothing at this point - early on, launched on last 6 months... Recommendations to others considering the product: Integration with current contact center software, ability to have full 360 views of marketing efforts (Google PPC, SEO, etc) What problems are you ...

Great platform for call tracking and campaign management

What do you like best? The Invoca platform has allowed us to easily track and monitor the success of our network on a campaign basis. The reporting and access to call details is quick and easy, which allows us to hunt down any issues with ease. What do you dislike? As all campaigns are different, I wish that the system would allow you to treat them this way as well. We have issues with warm transfer campaigns due to the key prompt that is required on the inbound leg. Additionally, ...

Great call platform, could use some more customizing

What do you like best? The ease of use within the platform. Super simple to setup campaigns, pull reports, and see call information. Dynamic numbers are also a huge addition for our customers. What do you dislike? Invoca does not connect to Google AdWords MCC accounts, and unfortunately, this was not communicated to us before we purchased the product. Invoca is so powerful, but this would be a great addition. What problems are you solving with the product? What benefits have you ...

Insights at Every Level

What do you like best? The flexibility of the Invoca platform allows us to tailor our reporting needs for employees at all levels. From specialists to VP's everyone has a dashboard associated with their login that allows them to see only what is most relevant to them. What do you dislike? Due to constantly changing call volumes it's difficult for us to estimate how many phone calls we need to center our contract around. Although that has been a little difficult, the Invoca team has ...

Secret to inbound success

What do you like best? Phone call tracking has always been a dark spot in the overall marketing picture. We no longer have to rely on sales reps to determine where a phone call came from and the level of intelligence Invoca provides is incredible. What do you dislike? Implementation with a partner can be tricky. Choose your partners wisely! Recommendations to others considering the product: Do your homework on how the integration with Salesforce.com will work and how you plan to ...

Great Provider

What do you like best? Invoca has cutting edge technology and they're helping us move forward in improving our digital marketing capabilities. The platform is easy to use and Invoca is consistently releasing improvements and additional functionality based on what clients are asking for. Best of all the Invoca team is exceptionally dedicated to their work, very good at what they do and willing to go above and beyond to help their clients. What do you dislike? Javascript had to be ...