Invoca Reviews in May 2025: User Ratings, Pros & Cons

Our experience with Invoca

What do you like best? We like that we are able to provide attributions and performance insight into offline channels. What do you dislike? Upgrading from professional to enterprise levels has proven to be difficult. Recommendations to others considering the product: If you want closed loop reporting Invoca is the leader in the space. Invoca has seemless integrations with major players in the space. What problems are you solving with the product? What benefits have you realized? ...

Continuously Satisfied with Invoca Support and Technology

What do you like best? We love that the Invoca team is ever accessible and always focused on helping us grow. What do you dislike? Overall the technology has been great but certain features are needed that would help limit the chance of calls dropping. What problems are you solving with the product? What benefits have you realized? Access to call tracking technology launched a whole new sector of our business three years ago that has come to account for a majority of our time and ...

Great design and excellent tracking platform!

What do you like best? Invoca has a very neat and slick design which helps you dig into the most important information quickly. What do you dislike? My main compliant is can be complicated and hard to learn at first. If would be very helpful if they create walk through videos for the customers. Recommendations to others considering the product: Must have product if you are running any type of call based affiliate programs. What problems are you solving with the product? What ...

Great experience in the over two years I have been using Invoca as an Account Manager

What do you like best? Very easy and understandable reporting. Quick support response time. Widely used among our publishers. Our affiliates very often have experience using Invoca prior to getting approved to RingPartner. What do you dislike? That for our variable rate campaigns, the amount paid automatically goes to "Up to $21". I would love to be able to change this feature to accurately reflect the max amount they can get paid. Being able to let our publishers view whether or ...

Easy-to-use Pay Per Call Tracking

What do you like best? Ease of use and the fact that it is the industry standard. What do you dislike? Invoca is expensive. And while it is very easy to use, its expense has led to experimentation with other systems that may be significantly less expensive. Recommendations to others considering the product: Great for those starting out with Pay Per Call programs. What problems are you solving with the product? What benefits have you realized? Call tracking and attribution.

I use Invoca to track details on campaigns and view syndicated reporting

What do you like best? I find the dashboard helpful for a snapshot. I also like using invoca to reference the campaign details. Also to see what syndicated partners have to offer. What do you dislike? Jumping from syndicated campaigns to our company portal can be a bit inconsistent. Recommendations to others considering the product: It's pretty expensive. Rate reductions would be fantastic. What problems are you solving with the product? What benefits have you realized? I ...

Invoca is Great!

What do you like best? Invoca is an great platform that is very easy to navigate. Reporting options are very informative What do you dislike? I can't say that I dislike anything about the platform What problems are you solving with the product? What benefits have you realized? Reporting issues and call tracking

A most have tool for call tracking

What do you like best? In depth call tracking abilities. It not only tells you that somebody called, but the duration and if the customer had an action, like purchasing or getting transfer to a different agent. What do you dislike? UI could be more customizable. Reports are a bit confusing. I would like to be able to create more visual reports/dashboards. Recommendations to others considering the product: Integrates with multiple different partners, like Kenshoo, Salesforce, ...

Improvement

What do you like best? An overall improvement on Marchex in terms of options and UI. What do you dislike? Not being able to rename parameters makes for slight confusion in reporting and more manual editing in excel. Recommendations to others considering the product: Let us rename parameters for ease of reporting What problems are you solving with the product? What benefits have you realized? Call tracking and call info. similar to our past provider marchex, but more info ...

Efficient, clean platform

What do you like best? Navigation and over all user experience on invoca is easy to maneuver. What do you dislike? There should be column settings per client and campaign as i often spend a good amount of time change my columns as different clients require different columns when reporting What problems are you solving with the product? What benefits have you realized? THe business problems we solve are call reporting and how granular they can get.