Invoca Reviews in May 2025: User Ratings, Pros & Cons

Saving Democracy One Call At A Time

What do you like best? The interface is easy to use. Signal opens up enormous possibilities for expanding a traditional response based marketing business in new directions. Customer service is good and our account manager is very responsive. I appreciate the fact that Invoca is always trying to innovate and expand its offerings. What do you dislike? My team is not a huge fan of the ticket system. We have been using Invoca since the Ring Revenue days and the transition to an automated ...

The best and most user-friendly call tracking vendor!

What do you like best? Invoca has taken our call tracking and data reporting to a whole new level. We have access to insights that we never had before! What do you dislike? There really isn't anything a dislike at this time. We have had a good experience so far and a lot of issues have been solved or accommodated for! What problems are you solving with the product? What benefits have you realized? At our company we work with a variety of accounts and customers. Invoca not only ...

In process of unlocking the potential

What do you like best? Flexibility of the platform. Tag, marketing data, signals, etc. Future potential to cash in on usable AI and ML. Use cases being established for Signal Discovery seem promising. What do you dislike? Bundled call treatment with marketing campaigns. Ideally, I would establish call treatments and assign marketing campaigns and promo #s to them. This would allow me to easy see calls based on call treatment AND marketing campaign. Moving campaigns and profile around ...

Great platform and easy to use

What do you like best? Invoca is a great platform to connect call activity to Paid Search Keywords in order to optimize spend. This provides a more complete view of customer activity to combine online and offline activity. What do you dislike? The reporting function is a bit clunky and tasks some trial and error to get used to. Recommendations to others considering the product: In many instances, it's worth implementing keyword level tracking rather than furnishing only a few ...

Good Call Platform, Customer Service Experience Has Gotten Better

What do you like best? The call platform is easy to use, and my support team is helpful. What do you dislike? There are functionalities of reporting that could be better, and thankfully, my customer experience has improved. What problems are you solving with the product? What benefits have you realized? We're able to listen to calls to help our sales teams. We have realized the benefits of call listening with our teams.

Best call platform in the industry.

What do you like best? Easy to use, one of the best customer support experience, and beyond the platform they have the best summit for the pay per call marketing where you can meet direct buyers. What do you dislike? A bit slow compare to their competitors in eagerness to adapt new methods and implement. Recommendations to others considering the product: I highly recommend to use this product for any marketers our there that wants to quickly grow pay per call side of the ...

Invoca is the best to solve our call metrics issues

What do you like best? Invoca is the best to solve our call metrics issues What do you dislike? Integration between custom objects of salesforce to Invoca. What problems are you solving with the product? What benefits have you realized? Financial

Great system to manage calls

What do you like best? Invoca is simple to use, quick to set up and does a great job. The reports, stats, recordings, etc are great. Its definitely one of the best systems I've seen. The support staff are also very responsive and helpful. Managing campaigns is relatively simple. The platform allows useful customization of calling hours, IVR, restrictions, geographic filters, etc. I've been happy with it. What do you dislike? The price is one big negative as it can get really expensive ...

Great Show

What do you like best? the networking and the people were the best part What do you dislike? nothing that i can think of at the moment What problems are you solving with the product? What benefits have you realized? sourcing a reliable call platform with a good network

Invoca call platform review

What do you like best? I have 360 view of all of my call campaigns in a a single view with indepth knowledge behind What do you dislike? mobile version needed and easier setup of bundles Recommendations to others considering the product: yes makes tracking your campaigns much easier What problems are you solving with the product? What benefits have you realized? quality of calls in sales centers and leads quality- and on demand