Invoca Reviews in May 2025: User Ratings, Pros & Cons

Useful tool, helpful support team

What do you like best? Hands on approach with customer support and proactive advice. What do you dislike? Growing company means a lot of moving parts, and rotating account managers. What problems are you solving with the product? What benefits have you realized? Findings on end user distributor conversations that we didn't have any visibility on prior.

Great Tool for Call Tracking

What do you like best? Integration with Salesforce is easy and invoice admin tab is an easy tool to set up. What do you dislike? The API Names of different fields. The customer service team should be available on phone than a ticket. Some confusion with using another CTI. What problems are you solving with the product? What benefits have you realized? Call Routing and important caller information capture in Salesforce.

Digital Advertising Manager

What do you like best? The ability to quickly review data & the simple integrations to push insights into the paid platforms that I use. What do you dislike? Dashboards being able to filter based on custom data fields and ability to sort/filter by custom data fields in call reports. Recommendations to others considering the product: Know the product during implementation and utilize your Inoca team as partners. What problems are you solving with the product? What benefits have ...

Great Solution for Phone Call Marketing Attribution

What do you like best? Being able to tie paid media efforts to phone call conversions, allowing us to optimize our spend What do you dislike? Limited integrations besides major platforms What problems are you solving with the product? What benefits have you realized? Marketing attribution, end to end data for closed loop reporting on online to offline conversions

Invoca Review

What do you like best? I like the auto number replacement for the website and tagging. The new signal beta looks promising and I look forward to testing it. What do you dislike? I would like to change the url and not have it show invoca. What problems are you solving with the product? What benefits have you realized? Call routing, website call campaign tracking, AI of calls

An innovative product / platform

What do you like best? The level of granularity of the software allows our team to take insights from the platform. What do you dislike? Nothing yet, a bit of work to set up though. What problems are you solving with the product? What benefits have you realized? We get hundreds of thousands of inbound calls to our company and want to see what are the impetus for a consumer to visit us.

Taking our business to the next level with Invoca's unmatched analytics capabilities.

What do you like best? Our company interacts with thousands of customers, clients and partners on a daily basis. Invoca has allowed us to get granular with our data to drive meaningful decisions and create immediate business impact. What do you dislike? I have no dislikes about Invoca at this time. What problems are you solving with the product? What benefits have you realized? We are able to find deep meaning in our marketing and call data that was untapped before Invoca.

B2B client leveraging for lead management to dealer network

What do you like best? robust data with easy integrations to multiple out of the box solutions as well as custom systems. What do you dislike? On boarding process is tedious and long with a complex UI it makes for a both implementation and training for all teams. What problems are you solving with the product? What benefits have you realized? Understanding of our customers direct use of our web properities and consumer paths. Our business value within our dealer network and how ...

Invoca is providing us the level of data necessary to help our business

What do you like best? Signal AI and signal discovery are going to be powerful tools to help us better understand the conversations our agents are having and what drives people to our phones What do you dislike? We would like to see a more robust reporting suite, particularly around some call metrics (such as hold times, transfers, voicemail, connected calls, etc) What problems are you solving with the product? What benefits have you realized? We're connecting our phone calls to ...

First year with Invoca under our belts.

What do you like best? We have had great support from the Invoca team. From onboarding (Wendy), to our day-to-day contact (Farani), to campaign consolidation (Clayton), and getting us to Summit (Crystal), everyone has been great. We also love the Invoca interface, and the Signal AI. Call listening is so easy now, and it has been a very positive experience. What do you dislike? I honestly can't think of any downsides. We came from a not-so-great call vendor, so Invoca has been a ...