Invoca Reviews in May 2025: User Ratings, Pros & Cons

Great Call Tracking partner

What do you like best? To have line of site to over 50% of our conversions. What do you dislike? The user interface would be streamlined, so it's easier to navigate and use. What problems are you solving with the product? What benefits have you realized? Being able to make smart marketing investment decisions, by understanding call volume and outcomes.

Makes the Connection Between Your Customers' Online and Telephone Interactions

What do you like best? Pretty straightforward to implement Lots of out of the box integrations Flexible enough to support varied requirements Responsive and helpful technical assistance What do you dislike? Some of the integrations have limitations you would not expect Many tasks require Invoca personnel set things up (in other words, could be more self-service) What problems are you solving with the product? What benefits have you realized? Helping my clients tie ...

Kind of a long time fan here....

What do you like best? Invoca kind of has the trifecta of a good tech company nailed: Good tech, good people, good vision. The people really want to take care of you and they take care of you with their tech, and they have had the good vision to develop good tech over the years. What do you dislike? Oooo, kind of like the "whats your greatest weakness" interview question. Unless they have come out with something new, there has got to be a way for them to allow companies to test their ...

Forward thinking dynamic call tracking platform - Invoca is the future

What do you like best? Invoca's platform is easy to use and has a very friendly UI design. With a variety of integrations and reporting options, the platform is easily customization to meet any business need, particularly any business driven by performance marketing. The company is always on the cutting-edge of new technological developments, and their Signal AI technology is a true game changer. The team itself is very driven by providing value to their clients, and everyone has been a ...

Amazing call tracking platform

What do you like best? I LOVE having real time data! Implementation was a breeze. The Invoca staff is incredibly supportive and always willing to find solutions to our unique business needs. What do you dislike? There is nothing I dislike about Invoca. What problems are you solving with the product? What benefits have you realized? Campaign reporting, optimization, and ROI

Scalable phone and data solutions

What do you like best? The best part about Invoca is their ability to provide data and answers that most other platforms could never provide. What do you dislike? Internal UI is powerful, but can be clunky at times. What problems are you solving with the product? What benefits have you realized? Invoca provides the data needed to properly filter customers through their journey - helping the customer have a better experience while providing us with solutions to maximize their ...

Invoca Review

What do you like best? I love the ability to listen to calls and having our AI. What do you dislike? I wish we could tell if our agent answered. What problems are you solving with the product? What benefits have you realized? Compliance, we have a signal set to make sure the agent is asking the caller for compliance. This is great to make sure we will be fully compliant in 2020.

Advanced Call Tracking and Analytics

What do you like best? I like that I have very easy access to all of our data, I also appreciate that Invoca integrates with all of our other platforms to help close the attribution loop. What do you dislike? The implementation process has been very long, as we have needed to customize a lot of the back end settings to make it work for our organization. Recommendations to others considering the product: I think it's the best call tracking software currently on the market, it's a ...

Invoca Rocks!

What do you like best? What I like most about Invoca, is the people who work for Invoca!! Awesome, dedicated, passionate and incredibly smart! What do you dislike? Invoca is growing quickly, so sometimes it is a little slow to get the help you need, as fast as you would like it. But having said that, the UI is very user friendly, so issues are rare. Recommendations to others considering the product: The people at Invoca are amazing, they are so passionate about their tech! We did ...

Solid organization, talented, with great product.

What do you like best? You get all the support and guidance you would expect out of a world class organization that has a world class product. What do you dislike? I really have no dislikes. They deliver on their promises and listen to the customer base. Several of our suggestions have either been integrated already or are slated for upcoming rollouts. If I had any real negative to say... our CSM is way to easy to get a hold of ;) Recommendations to others considering the product: ...