Invoca Reviews in May 2025: User Ratings, Pros & Cons

Best call tracker among other choices

PROS & CONS What are the best aspects of this product? Invoca is very valuable for our marketing efforts because it helps us come up with unique phone numbers to use in every campaign. It lets us set local phone numbers for localized marketing feats, as well as toll-free numbers for a wider audience. We can easily add and terminate numbers without hassle. It is easy to customize numbers according to certain protocols too. Then, the platform lets us track each number to observe all phone ...

Superior Product

What do you like best? I love that you can get the recordings of calls on the arrival side, before one of our agents answers the phone and it becomes a handle. What do you dislike? It can be difficult to navigate. Once you get the hang of using it, it's great! Recommendations to others considering the product: I'd highly recommend others try Invoca and see how it benefits your company, like it has continued to benefit our company. You won't be disappointed! What problems are ...

A necessary platform

What do you like best? Invoca’s in depth analytics is one of the best in the industry What do you dislike? The onboarding process is extremely cumbersome What problems are you solving with the product? What benefits have you realized? We’re now better able to analyze the strength of the call center

brandon review

What do you like best? ai signaling of phone calls is useful, nice chart breakdowns What do you dislike? i wish clients could download their reports more easily. What problems are you solving with the product? What benefits have you realized? helps determine which marketing pieces calls are coming from

Invoca performance

What do you like best? I like that the platform is decently user friendly. What do you dislike? I dislike that you cant route and invoca number to an invoca number. I dislike that you cant see other peoples reports within the same account. I dislike that you cant see support tickets that other member on your account submitted. I dislike that the dynamic numbers dont have 100% accurate tracking since its based on scaling. I dislike that in the calls report you can filter a ...

Increased visibility into Paid Search performance

What do you like best? The Invoca team is passionate about their clients and their product. They helped us clear many hurdles during the implementation process. Once live, the team consistently provided updates. The call listening and phrase spotting features are fantastic. It's very easy to listen to a full call, or, only listen to the parts of the phone call that match the phrase you want. This is a huge time saver. What do you dislike? The interface is a bit confusing at first. ...

Enables deeper patient understanding and Marketing ROI

What do you like best? Invoca enables real time analysis of the experience patients are having with our system and the ability to connect our Marketing investments to actual interactions and revenue at the individual level. What do you dislike? I don't have any particular dislikes. Invoca is working well for us. Recommendations to others considering the product: Seriously consider it. What problems are you solving with the product? What benefits have you realized? The ...

Very user friendly platform.

What do you like best? Easy to use and manage my campaigns without constantly needing assistance from their customer service team. Yet, if I need assistance, they're available and willing to help. What do you dislike? My publishers and I both have consistent problems when initially logging into accounts with emails that are already active on other Invoca networks. Recommendations to others considering the product: I still run into problems when I create new accounts on other ...

Sr. Marketing Analyst

What do you like best? We just implemented in the last year and found Invoca to be very helpful in call tracking. What do you dislike? We have not yet experienced anything at this time. What problems are you solving with the product? What benefits have you realized? This has helped us with inbound calls (mainly sales leads).

The team has been very dedicated to our success

What do you like best? The technology is top notch. Being able to bridge the session and cookie ids to a call is crucial for us to get our attribution into the 21st century. The team has been very wonderful to work with as we have gotten to know them (and even from day one the enthusiasm was refreshing). What do you dislike? The only downside was that the pitch was a little misleading from a google ads perspective. I was under the impression that we would be able to dynamically insert ...