InvGate Service Desk Reviews in June 2025: User Ratings, Pros & Cons

Invgate Service Desk

PROS & CONS What are the best aspects of this product? What I like most about Invgate is how easy it is to configure. The predisposition and fast response of the support before our consultations or inconveniences. And they are always working to offer improvements What aspects are problematic or could work better? A point to improve is related to the updates of the version of the tool. Most of the times we had to do an update of the tool we made many tests and found a bug, and when we ...

Intuitive, simple and powerful tool fulfills all our needs for a service desk software

PROS & CONS What are the best aspects of this product? Easy to use and quick adoption. Quick implementation with excellent support. The electronic workflows have become very valuable and adds to the overall functionality of this solution. What aspects are problematic or could work better? Not much needed in improvements. Possibly more standard reports that can be easily adapted rather than developing from scratch although simple enough to do. What features/services would you like to see in ...

Really good, simple to use service desk!

PROS & CONS What are the best aspects of this product? Good looking, simple to use interface. Does everything we need, without being overly complicated. Support is very responsive, and includes our requests in future versions frequently. Our end users really like it, too. What aspects are problematic or could work better? Licensing is per user and not transferrable. What features/services would you like to see in future versions of this product? Calendar feature. For change management, it ...

"Responsible for scoping, purchasing and implementing the solution."

What do you like best about InvGate Service Desk? Ease of use, excellent company to work with from sales to implementation to support. What do you dislike about InvGate Service Desk? Excellent company all around, no major issues. What problems is InvGate Service Desk solving and how is that benefiting you? Service Desk and Asset Management

Easy setup, great customer service, an imense help to our situation

PROS & CONS What are the best aspects of this product? It's simplicity and ease of use. The screens are not cluttered because of the addition of a million features, it is a good solid service desk What aspects are problematic or could work better? Documentation could be a little better, but their customer service is responsive. What features/services would you like to see in future versions of this product? A native Azure app for integration into Office 365. A way to turn off end users ...

"Easy to use all the features you need nothing you dont"

What do you like best about InvGate Service Desk? It is easy to use, simple interface. It isn't crammed with every imaginable feature What do you dislike about InvGate Service Desk? Some of the things that cant be customized, or at least that they aren't obviously customizable like the severity level. The Azure integration could be better Recommendations to others considering InvGate Service Desk: Work on integration with Office 365 What problems is InvGate Service Desk solving and how is ...

The best Service Desk in the market

PROS & CONS What are the best aspects of this product? Their fully customizable service desks, the easy of use and their customer support. They are the best! What aspects are problematic or could work better? No problems at all. What features/services would you like to see in future versions of this product? I want to see more and more exciting features! What specific problems in your company were solved by this product? The whole user support process and IT operations tracking. Are you a ...

"The best Service Desk app in the market"

What do you like best about InvGate Service Desk? Its quality and flexibility. It is very easy to start using it, with a few clicks you will have all set up Their Custom Reports module is the best I've ever seen. What do you dislike about InvGate Service Desk? None, they are the best option for IT Service Management, from their featureset to the excellent customer support. Recommendations to others considering InvGate Service Desk: Just giv it a try, you will not regret What problems is ...

"Friendly and easy"

What do you like best about InvGate Service Desk? Invgate is based on solials networks. Is has a user friendly interface. What do you dislike about InvGate Service Desk? not things that dislike me. the product is very complete and reliable Recommendations to others considering InvGate Service Desk: InvGate is very easy to use and admin. The users in my company very satisfied with the product What problems is InvGate Service Desk solving and how is that benefiting you? Invgate I allowed us ...

"It's the best solution to service desk!"

What do you like best about InvGate Service Desk? The simplicity at implementation/configuration, the easy way to use and deploy at the Enterprise. What do you dislike about InvGate Service Desk? When someone closes the ticket, automatically deallocate them as a collaborator. What problems is InvGate Service Desk solving and how is that benefiting you? The interaction with the users. The response times and the quality of them.