InvGate Service Desk Reviews in June 2025: User Ratings, Pros & Cons

A User Friendly Complete solution.

PROS & CONS What are the best aspects of this product? Easy Of Use, specially for end users. A complete Help Desk solution for a multiproperty company. Excellent & very responsive support. Workflow design is great. What aspects are problematic or could work better? Help with on boarding material for end users What features/services would you like to see in future versions of this product? I would like to see more templates for regular requests What specific problems in your company were ...

Usability at its best

PROS & CONS What are the best aspects of this product? The best thing that Service Desk has is its dashboard and knowledge base. What aspects are problematic or could work better? Some workflow are difficult implement. What features/services would you like to see in future versions of this product? As a point to improve, I would incorporate project management for those requirements that require more time and resources. What specific problems in your company were solved by this product? We ...

Time saving

PROS & CONS What are the best aspects of this product? The best thing about the tool is the control it provides of the tasks we perform, which allows us to optimize later What aspects are problematic or could work better? We still do not find something that we should report to improve What features/services would you like to see in future versions of this product? The possibility of making customized reports with sql queries for the administrator of the tool What specific problems in your ...

An indispensable tool to organise our department

PROS & CONS What are the best aspects of this product? Its simplicity for the users to get used to it. Also, the way you can create the "Views" is interesting. What aspects are problematic or could work better? It's a bit difficult to find some solved-problems. A collaborator can't solve the request by himself, it is necessary that the agent solve the request. Are you a current user of this product? Yes

I have never before used a help desk software as easy and intuitive like Invgate ServiceDesk.

PROS & CONS What are the best aspects of this product? I have never before used a help desk software as easy and intuitive like Invgate ServiceDesk. Service Desk improved my workday assisting me with internal clients request by providing an efficient and easy administration. Users are very excited with Knowledgebase feature also. What aspects are problematic or could work better? Lack of Mobile App What features/services would you like to see in future versions of this product? Mobile App ...

"Easy way to get Helpdesk Requests to our Techs"

What do you like best about InvGate Service Desk? This software makes it easy to keep up with communications between user and tech assigned to fix our IT glitches. What do you dislike about InvGate Service Desk? Sometimes the conversations can come out a little bit out of order, but it is something I can look over. What problems is InvGate Service Desk solving and how is that benefiting you? This is a quick, concise, and easy way for our school system to list all helpdesk tickets in one ...

"Gets the job done"

What do you like best about InvGate Service Desk? Bigger navigation menu and ticket issue selections. What do you dislike about InvGate Service Desk? Stalls sometimes at network busy times but great other than that. Recommendations to others considering InvGate Service Desk: Highly recommended What problems is InvGate Service Desk solving and how is that benefiting you? Collaboration of different workers on the team at once. And fast ticket implementation.

It's Super user-friendly

PROS & CONS What are the best aspects of this product? We're using Service Desk in a government environment. Our users are really happy regarding how easy is this portal to use. What aspects are problematic or could work better? Sometimes when a user sends an email to the helpdesk, it's not generating a ticket automatically. I was troubleshooting with customer service but we could solve it. Are you a current user of this product? Yes

One of the best support tools

PROS & CONS What are the best aspects of this product? Easy use and easy customization. The reports and look and feel is amazing What aspects are problematic or could work better? the search of tickets could be better. You cannot search for username or customer name What features/services would you like to see in future versions of this product? Search tickets by customer usera What specific problems in your company were solved by this product? All support problems was solved using this ...

Long experience of use

PROS & CONS What are the best aspects of this product? What I like the most is the simplicity of installation and use. This simplifies the adoption of the tool by the users What aspects are problematic or could work better? Sincerely the product works very well, we are very satisfied. What features/services would you like to see in future versions of this product? We expect improvements searches What specific problems in your company were solved by this product? We obtained several benefits ...