AI-powered efficiency for superior customer service.
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Intradiem offers custom pricing plan
Intradiem is praised by users for its ability to keep things organized and on time, with responsive customer support and frequent updates adding value to the experience. Users appreciate how it assists in optimizing time management and task completion, making it a valuable tool for supervisors and agents alike. The platform's real-time data and user-friendly ...Read more
Keeps everything organized and on time.
Helps teams stay on track even when not monitored.
Assists in optimizing time and completing tasks efficiently.
Real-time data availability.
Issues with rules becoming corrupt and server disconnections affecting dependability.
Glitches with assignment deliveries at times.
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Showing 61-67 out of 67
KA
Kevin A J
02/11/19
"Contact Centre Executive with 7+ experience utilizing Intradiem."
What do you like best about Intradiem? Intradiem is an innovative Contact Centre intra-day optimization solution. Intradiem leverages RPA to tap into otherwise unproductive time and turn it into productive time while increasing employee engagement and minimizing customer effort to resolve. In parallel to the above, it can dramatically reduce traditional Workforce Planning administrative requirements. Intradiem is truly a triple threat solution!
DT
David T
02/11/19
"This product help transform real time automation in the contact center."
What do you like best about Intradiem? The application's ability to make changes based on events. The automation engine allows you to set up rules that execute systemically once the actions are triggered. It eliminates many manual task and makes intuitive decisions, freeing up the staff to do more analytical work or other tasks.
KA
Kevin A J
02/11/19
"Contact Centre Executive with 7+ experience utilizing Intradiem."
What do you like best about Intradiem? Intradiem is an innovative Contact Centre intra-day optimization solution. Intradiem leverages RPA to tap into otherwise unproductive time and turn it into productive time while increasing employee engagement and minimizing customer effort to resolve. In parallel to the above, it can dramatically reduce traditional Workforce Planning administrative requirements. Intradiem is truly a triple threat solution!
MS
Maxene S
02/04/19
"Great employee engagement tool"
What do you like best about Intradiem? The ease at setting up the software and tailor the events to specific groups, people or departments. The real Time element is great as it means you can change, add and pause events at a click of a button.
MS
Maxene S
02/04/19
"Great employee engagement tool"
What do you like best about Intradiem? The ease at setting up the software and tailor the events to specific groups, people or departments. The real Time element is great as it means you can change, add and pause events at a click of a button.
AU
Anonymous User
01/28/19
"Great Product "
What do you like best about Intradiem? We use this to push training videos to call center staff and it works great. Intradiem can open the videos when the phones are quiet and it send data back on how many people viewed the courses.
GE
Gary E
12/27/17
"Intradiem"
What do you like best about Intradiem? Automation of schedule adjustments with certain rules and notification to agents and their supervisors. What do you dislike about Intradiem?
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
