9.8
Spot Score
Intercom Reviews in July 2026: User Ratings, Pros & Cons
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Intercom Reviews & Ratings
Spotsaas Editor’s POV
Intercom stands out as a versatile and intuitive customer support tool according to recent user reviews. Users appreciate its user-friendly interface, ease of navigation, and efficient setup process. The tool offers valuable insights at users' fingertips, aiding in seamless customer communication and support. The AI-enabled chat capabilities and knowledge base ...Read more
Intercom pros and cons
Easy-to-navigate interface that makes it easy to navigate and use.
Efficient automation capabilities, saving time and effort for users.
Rich insights and analytics features for better customer support.
AI-enabled chat and knowledge base that enhances customer interactions.
Some users may find the richness of features and customization options overwhelming without proper guidance.
Limited selection in the Marketplace for additional apps and connectors may restrict advanced functionalities.
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Showing 901-910 out of 2496
AU
Anonymous User
03/01/22
"Startup Marketing Intercom Review"
What do you like best about Intercom? The interface is very simple and easy to use. Automation is also on point, and there are a lot of options to create all sorts of emails and communication assets.
FS
Filipe S
02/28/22
"Intercom makes it worthy being a CS."
What do you like best about Intercom? The tools such as macros and articles.All good. What do you dislike about Intercom?
AU
Anonymous User
02/28/22
"Excellent platform!"
What do you like best about Intercom? I really enjoy the macro feature; it makes my life easier every day. What do you dislike about Intercom?
MB
Marta B
02/28/22
"A great experience where build an learn at the same time"
What do you like best about Intercom? The possibility to interact. if I need any help with my product I can reach easily anyone from Support. I use messanger, Inbox, Help Desk and Product tours
BV
Brittany V
02/28/22
"Smooth experience for both user and clients!"
What do you like best about Intercom? Intercom has been great for streamlining all customer communication and information. I've enjoyed the helpful add-ons such as Survicate, which makes the customer feedback/surveying process efficient. Customer support is prompt and friendly which is always a plus!
IS
Ishan S
02/28/22
"A bit overpriced and need some improvements!"
What do you like best about Intercom? The online interface is really incredible, and the mobile interface is exactly what it should have been user-friendly! What do you dislike about Intercom?
AU
Anonymous User
02/28/22
"A good CRM for automatic conversations"
What do you like best about Intercom? Intercom is user-friendly. It is simple to use and is easy to understand how to create a communication funnel. What do you dislike about Intercom?
JM
Justine M
02/25/22
"Easy to use"
What do you like best about Intercom? Everything is very clear and simple to use. We can create tours on our webiste, every messages are in the same place and we can create categories (tags) to find the messages easily. Also the customer service is really great, they always give me the best advices on how to use the platform
RF
Rodrigo F
02/24/22
"I really enjoy the experience using intercom"
What do you like best about Intercom? As I do webinars, onboarding, I love that I can create campaigns and send them to the right groups of customers that I want and I love that I can track how many customers have seen my message and how many have opened etc.
BS
Benny S
02/24/22
"Intercom the Must have tool for Sales/Service"
What do you like best about Intercom? The app is simple and not too many links. You can chat and email in the same flow. Great analytics and reports What do you dislike about Intercom?
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].