9.8
Spot Score
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Intercom stands out as a versatile and intuitive customer support tool according to recent user reviews. Users appreciate its user-friendly interface, ease of navigation, and efficient setup process. The tool offers valuable insights at users' fingertips, aiding in seamless customer communication and support. The AI-enabled chat capabilities and knowledge base ...Read more
Intuitive and user-friendly interface that makes it easy to navigate and use.
Efficient automation capabilities, saving time and effort for users.
Rich insights and analytics features for better customer support.
AI-enabled chat and knowledge base that enhances customer interactions.
Some users may find the richness of features and customization options overwhelming without proper guidance.
Limited selection in the Marketplace for additional apps and connectors may restrict advanced functionalities.
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Showing 81-90 out of 2496
AU
Anonymous User
10/19/23
"Great Efficient Client Communication"
What do you like best about Intercom? The intercom has an incredibly user-friendly interface. It is easy to use and navigate. It is a great way to provide service to clients.
AU
Anonymous User
10/13/23
"Amazing onboarding and Community platform"
What do you like best about Intercom? I loved the onboarding process. It was very organized and you were able to tailor it to your needs. They also have a great deal of knowledge base articles and amazing Community platform that is super helpful. As it relates to the interface, it is very intuitive and easy to learn.
AA
Aleksandar A
10/13/23
"Intercom is great to have all the messages of your customers in one place"
What do you like best about Intercom? It's easy to use and you have AI features implemented. Centralized place for all your messages What do you dislike about Intercom?
TA
Tarang A
10/13/23
"Very Happy with Intercom"
What do you like best about Intercom? The feature rich product and the best experience of those feature What do you dislike about Intercom?
JL
Joel L
10/12/23
"Macros are tailor fit to every customers inquiry"
What do you like best about Intercom? Macros are extremely useful because they are programmed to provide what the client requires rather than just a response.
KA
KRISHNAJI A
10/09/23
"Delight customers with faster and easier support"
What do you like best about Intercom? Intercom simplifies customer support with intuitive ticketing, powerful automations, seamless self-service, and much more – all at a low cost.
AU
Anonymous User
10/09/23
"The backbone of customer success for a growing SaaS"
What do you like best about Intercom? I like that it's easy to keep tabs on our customers conversations, across the team. What do you dislike about Intercom?
AU
Anonymous User
10/09/23
"Solid but sometimes a bit muddled for UI"
What do you like best about Intercom? Features and "intuitive-ness" are great, very easy to get set up, silly as it is, GIF functionality + other features in chat are excellent.
AU
Anonymous User
10/07/23
"all in all its a great toll, really easy to use"
What do you like best about Intercom? ease of use, the assortment of info you can put in, images etc What do you dislike about Intercom?
GD
Gracious D
10/07/23
"Automation and efficiency works"
What do you like best about Intercom? I like that there are macros we can set up. We can also attach files, articles, or images for visual aids. I like that there is a report generating section in Intercom to measure KPIs.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
