9.8
Spot Score
Intercom Reviews in July 2026: User Ratings, Pros & Cons
Boost your sales, keep your customers, and grow.
Add to compare
Starts from $59 / Month
Intercom Reviews & Ratings
Spotsaas Editor’s POV
Intercom stands out as a versatile and intuitive customer support tool according to recent user reviews. Users appreciate its user-friendly interface, ease of navigation, and efficient setup process. The tool offers valuable insights at users' fingertips, aiding in seamless customer communication and support. The AI-enabled chat capabilities and knowledge base ...Read more
Intercom pros and cons
Easy-to-navigate interface that makes it easy to navigate and use.
Efficient automation capabilities, saving time and effort for users.
Rich insights and analytics features for better customer support.
AI-enabled chat and knowledge base that enhances customer interactions.
Some users may find the richness of features and customization options overwhelming without proper guidance.
Limited selection in the Marketplace for additional apps and connectors may restrict advanced functionalities.
Filter results
Sort by :
Showing 711-720 out of 2496
MB
Mathias B
06/13/22
"It is so much more than expected."
What do you like best about Intercom? Series. Event-based popups, chat messages, or emails. What do you dislike about Intercom?
MB
Mathias B
06/13/22
"It is so much more than expected."
What do you like best about Intercom? Series. Event-based popups, chat messages, or emails. What do you dislike about Intercom?
MW
Mandy W
06/13/22
"Easy to navigate, easy to find answers, easy to use."
What do you like best about Intercom? I really like the new interface with both dark and light mode. I like how easy it is to attach a file, gif, emoji, etc in a chat. I also appreciate the snooze option for messages.
AR
Anamaria R
06/13/22
"cutomized expriences for clients and engagement operational system for companies."
What do you like best about Intercom? The chatbot is very helpful to to provide live customer support, the chatbot its growing and getting smarter each day What do you dislike about Intercom?
MW
Mandy W
06/13/22
"Easy to navigate, easy to find answers, easy to use."
What do you like best about Intercom? I really like the new interface with both dark and light mode. I like how easy it is to attach a file, gif, emoji, etc in a chat. I also appreciate the snooze option for messages.
AR
Anamaria R
06/13/22
"cutomized expriences for clients and engagement operational system for companies."
What do you like best about Intercom? The chatbot is very helpful to to provide live customer support, the chatbot its growing and getting smarter each day What do you dislike about Intercom?
GF
Gavin f
06/12/22
"Intercom is an outstanding, trendy and useful tool from startups to enterprises."
What do you like best about Intercom? My favorite part about Intercom is Outbound messaging & Series. I can dynamically send messages to certain or all users at any time which is very useful. Intercom's competition is far behind in the level of product design and service that Intercom has brought to the table.
GF
Gavin f
06/12/22
"Intercom is an outstanding, trendy and useful tool from startups to enterprises."
What do you like best about Intercom? My favorite part about Intercom is Outbound messaging & Series. I can dynamically send messages to certain or all users at any time which is very useful. Intercom's competition is far behind in the level of product design and service that Intercom has brought to the table.
AR
Amanda R
06/10/22
"Organized, Easy to Use, and Full of Features!"
What do you like best about Intercom? Intercom has a simple, clean interface that is easy to navigate and allows our customer-facing teams to keep all communication and resources in one location!
AU
Anonymous User
06/10/22
"A great experience communicating with our customers as well as communicating internally"
What do you like best about Intercom? Internal communication abilities and data collection What do you dislike about Intercom?
Free vendor scorecard
Evaluate Intercom objectively with the live chat software scorecard
A weighted live chat software vendor scorecard to score Intercom against your real requirements — not the marketing.
- Weighted criteria you can edit
- Score multiple vendors side-by-side
- Shareable with your buying committee
No file downloads on screen — we email it to you. One-click unsubscribe anytime.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].