9.8
Spot Score
Intercom Reviews in July 2026: User Ratings, Pros & Cons
Boost your sales, keep your customers, and grow.
Add to compare
Starts from $59 / Month
Intercom Reviews & Ratings
Spotsaas Editor’s POV
Intercom stands out as a versatile and intuitive customer support tool according to recent user reviews. Users appreciate its user-friendly interface, ease of navigation, and efficient setup process. The tool offers valuable insights at users' fingertips, aiding in seamless customer communication and support. The AI-enabled chat capabilities and knowledge base ...Read more
Intercom pros and cons
Easy-to-navigate interface that makes it easy to navigate and use.
Efficient automation capabilities, saving time and effort for users.
Rich insights and analytics features for better customer support.
AI-enabled chat and knowledge base that enhances customer interactions.
Some users may find the richness of features and customization options overwhelming without proper guidance.
Limited selection in the Marketplace for additional apps and connectors may restrict advanced functionalities.
Filter results
Sort by :
Showing 691-700 out of 2496
AU
Anonymous User
07/08/22
"Great tool, I like new inbox."
What do you like best about Intercom? New shortcuts, macros and the whole process of managing tickets. What do you dislike about Intercom?
FD
Frank D
07/07/22
"Lots of companies use Intercom, and for good reason."
What do you like best about Intercom? Intercom worked very well to help us support our clients. What do you dislike about Intercom?
AU
Anonymous User
07/06/22
"Takes some getting used to, but overall easy to use."
What do you like best about Intercom? Able to customize which details are visible in your inbox; clean and simple design that allows you to communicate with customers easily and efficiently.
AU
Anonymous User
07/05/22
"Good app intergrations and outbound functions"
What do you like best about Intercom? Love the ability to connect with custome What do you dislike about Intercom?
DR
Darío R
07/05/22
"Intercom helps People to comunicate with your users"
What do you like best about Intercom? its easy to apply the solution to your platform, and the ticket and automated responses are very effective What do you dislike about Intercom?
AU
Anonymous User
07/04/22
"The customer care is amazing and all the tools are useful"
What do you like best about Intercom? The features that they have. Intercom has extensive tools What do you dislike about Intercom?
DR
Daniel R
06/29/22
"Very good app with a pricing model not for everyone"
What do you like best about Intercom? Solving customer's questions are so quick and easy. Track previous conversations with certain customers help to understand them.
ID
Isabelle D
06/28/22
"An easy way to organise yourself within customer service"
What do you like best about Intercom? The 24/7 automated support with Resolution Bot- its great when clients have very urgent questions, they get immediate support and makes us look very professional.
AU
Anonymous User
06/28/22
"Intercom for Customer Support"
What do you like best about Intercom? Intercom is easy to navigate- intuitive; producing high quality material. What do you dislike about Intercom?
JV
Jeremy V
06/27/22
"Love using Intercom"
What do you like best about Intercom? Easy to navigate between sections and easy to use. The training course seems to be well thought out. Great to have customer support at the touch of a button.
Free vendor scorecard
Evaluate Intercom objectively with the live chat software scorecard
A weighted live chat software vendor scorecard to score Intercom against your real requirements — not the marketing.
- Weighted criteria you can edit
- Score multiple vendors side-by-side
- Shareable with your buying committee
No file downloads on screen — we email it to you. One-click unsubscribe anytime.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].