9.8
Spot Score
Intercom Reviews in July 2026: User Ratings, Pros & Cons
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Intercom Reviews & Ratings
Spotsaas Editor’s POV
Intercom stands out as a versatile and intuitive customer support tool according to recent user reviews. Users appreciate its user-friendly interface, ease of navigation, and efficient setup process. The tool offers valuable insights at users' fingertips, aiding in seamless customer communication and support. The AI-enabled chat capabilities and knowledge base ...Read more
Intercom pros and cons
Easy-to-navigate interface that makes it easy to navigate and use.
Efficient automation capabilities, saving time and effort for users.
Rich insights and analytics features for better customer support.
AI-enabled chat and knowledge base that enhances customer interactions.
Some users may find the richness of features and customization options overwhelming without proper guidance.
Limited selection in the Marketplace for additional apps and connectors may restrict advanced functionalities.
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Showing 671-680 out of 2496
EM
Elena M
07/21/22
"It's ok, the online status doesn't change by itself, which is nice, but the system is lagging often"
What do you like best about Intercom? I like that the system keeps my online status on until I change it myself. The fact that you can tag not the entire chat, but a separate message is convenient.
ZC
Zachary C
07/21/22
"Intercom is great!"
What do you like best about Intercom? In the past, I've worked with support systems that don't allow snooze functionality. This along with the clean look of intercom are huge for myself and the team. Snooze is huge because the support system to be a hybrid between webchat and email/tickets. Additionally, I love the ability to use resolution bots as the value it adds is huge.
PZ
Polina Z
07/21/22
"Great tool for the customer success."
What do you like best about Intercom? I like both Intercoms as a product - nice chats, outbound emails, and notification popups. Oh, and Product Tours - what do we use most. Great blog, and very caring and attentive support. Has an integration with Fibery
AU
Anonymous User
07/21/22
"Strong customer communication and support tool with responsive support"
What do you like best about Intercom? The ability to communicate quickly with active and inactive users, whether one-on-one or via mass messaging, is extremely handy.
AU
Anonymous User
07/21/22
"There is so much that the tool can do and they have amazing support if you have questions"
What do you like best about Intercom? As a support team member for my company, I have an extra appreciation for how helpful, detailed and friendly the whole Intercom team is
AU
Anonymous User
07/21/22
"Strong customer communication and support tool with responsive support"
What do you like best about Intercom? The ability to communicate quickly with active and inactive users, whether one-on-one or via mass messaging, is extremely handy.
AU
Anonymous User
07/20/22
"Great product, relevant features, rarely experiencing a glitch or a bug"
What do you like best about Intercom? Product and its features. Great product, stability, and complete relevant features. What do you dislike about Intercom?
AU
Anonymous User
07/20/22
"Not enough for the pricepoint"
What do you like best about Intercom? Easy, intuitive to learn basics. You can learn the basics without much training What do you dislike about Intercom?
AU
Anonymous User
07/20/22
"Buena pero podría ser mejor."
What do you like best about Intercom? Me gusta que tenemos todos los mensajes en un mismo inbox y poder asignarlos a cada miembro del team. La posibilidad de guardar macros y articulos ahorra mucho tiempo.
DL
Delia L
07/20/22
"Great service and works great for my team!"
What do you like best about Intercom? It's been easy to teach our agents to use for their case management, and there are enough features that we need to do our work in an average day. Any time I've reached out to support, they've been very friendly and helpful.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].