9.8
Spot Score
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Intercom stands out as a versatile and intuitive customer support tool according to recent user reviews. Users appreciate its user-friendly interface, ease of navigation, and efficient setup process. The tool offers valuable insights at users' fingertips, aiding in seamless customer communication and support. The AI-enabled chat capabilities and knowledge base ...Read more
Intuitive and user-friendly interface that makes it easy to navigate and use.
Efficient automation capabilities, saving time and effort for users.
Rich insights and analytics features for better customer support.
AI-enabled chat and knowledge base that enhances customer interactions.
Some users may find the richness of features and customization options overwhelming without proper guidance.
Limited selection in the Marketplace for additional apps and connectors may restrict advanced functionalities.
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Showing 41-50 out of 2496
AU
Anonymous User
11/30/23
"Director, Learning Success & Enablement"
What do you like best about Intercom? Intercom's Support Center provides a clear and direct example of how we can use Intercom tools within our own product. We do not have a membership that supports us having a direct account manager to show us how to use the system, so it was looking at the examples of how they manage their own support that made it relatively simple for me to learn on my own. Integrating tools into our platform is very intuitive. I have also gotten a few research questions ...
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AU
Anonymous User
11/29/23
"A much better experience for our customers"
What do you like best about Intercom? flexible and easy to edit workflows mean it's a much better and faster way for customers to get information and resolve their issues
AU
Anonymous User
11/29/23
"A much better experience for our customers"
What do you like best about Intercom? flexible and easy to edit workflows mean it's a much better and faster way for customers to get information and resolve their issues
KR
Karin R
11/29/23
"Ever developing product that will help you grow with your team"
What do you like best about Intercom? Intercom things ahead and brings you the features you'll need before you realise you need them. Reporting is incredibly helpful as well.
AU
Anonymous User
11/29/23
"Perfect for chat"
What do you like best about Intercom? Having lots of teams working concurrently, to deliver live support to customers What do you dislike about Intercom?
AR
Aoife R
11/28/23
"User experience & Reporting"
What do you like best about Intercom? The reporting & Fin capabilities are fantastic. Overall customer experience of using intercom from the inbox to setting up tiers & teams is easy to set up & use.
JC
Jenny C
11/28/23
"Easy to use, great features"
What do you like best about Intercom? I've always found intercom easy to use, for a complex system it is fairly intuitive and reliable. If I thought of ways I want to engage with our customer intercom has always had a way I can do it.
AU
Anonymous User
11/28/23
"Makes working in inboxes more fun!"
What do you like best about Intercom? My team uses Intercom everyday as it’s our main working tool. Most inbox funcionalities are very intuitive (you don’t need to go through a long maual to learn them) , it’s a fun tool for the team to be working with every day, the use of notes keeps us engaged. I love how Intercom keeps improving its products and offers learning academy and webinars. The support is great!
AU
Anonymous User
11/28/23
"Moved away from Teams for resolving queries"
What do you like best about Intercom? Custom answers, Fin & Workflows and customer service What do you dislike about Intercom?
AU
Anonymous User
11/28/23
"It was really explanatory and insightful"
What do you like best about Intercom? There is a lot of functionality that goes beyond a chatbot, the session we had was really eye-opening for some of the additional features Intercom provides that we can integrate on our tools and services
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
