9.8
Spot Score
Intercom Reviews in July 2026: User Ratings, Pros & Cons
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Intercom Reviews & Ratings
Spotsaas Editor’s POV
Intercom stands out as a versatile and intuitive customer support tool according to recent user reviews. Users appreciate its user-friendly interface, ease of navigation, and efficient setup process. The tool offers valuable insights at users' fingertips, aiding in seamless customer communication and support. The AI-enabled chat capabilities and knowledge base ...Read more
Intercom pros and cons
Easy-to-navigate interface that makes it easy to navigate and use.
Efficient automation capabilities, saving time and effort for users.
Rich insights and analytics features for better customer support.
AI-enabled chat and knowledge base that enhances customer interactions.
Some users may find the richness of features and customization options overwhelming without proper guidance.
Limited selection in the Marketplace for additional apps and connectors may restrict advanced functionalities.
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Showing 401-410 out of 2496
AU
Anonymous User
01/16/23
"Intercom allowed our start up to scale up without having to hire more people"
What do you like best about Intercom? Intercom is intuitive, and the basics can be taught to new hires really quickly. I like that my team can see the chat history of each person they speak to, send articles and create and send saved replies, tag other team members, and that we can even segment out conversations into various categories.
JA
Juan Alfredo R
01/16/23
"Communication made easy"
What do you like best about Intercom? It's easy to use and customizable. Also, the Help Center feature is a big asset. What do you dislike about Intercom?
DS
Dai S
01/16/23
"very practical"
What do you like best about Intercom? what i like the most is that i can share anything in a chat: images, gifs, articles, etc. and also, is very practical that intercom easily relate chats with his accounts in every platform (perfit, pipedrive, whatsapp).
KK
Kevin K
01/14/23
"Intuitive and Game Changing"
What do you like best about Intercom? Tieing in all of our CRM data and experiences into one seamless platform. What do you dislike about Intercom?
RP
Ronnel P
01/13/23
"I experience some lags while using it"
What do you like best about Intercom? I like the software because it is easy to use What do you dislike about Intercom?
HO
Hayden O
01/13/23
"Intercom is Great"
What do you like best about Intercom? I like how intercom gives you customizable features in the settings, to get banner notifications, noise sounds, and the ability to tag your teammates in a note/chat
DF
Daniela F
01/12/23
"Really good platform for approaching support tickets"
What do you like best about Intercom? It is really easy to connect with customers. What do you dislike about Intercom?
AU
Anonymous User
01/12/23
"Best support software I've ever used"
What do you like best about Intercom? It has a beautiful user interface and experience. It's easy to use, yet it's so full of features. The messenger is absolutely beautiful and easy to navigate for our customers.
LS
Lucas S
01/12/23
"Self sufficient teammate"
What do you like best about Intercom? I am passionate about the light and fluid way that the intercom allows us to serve our customers. Everything becomes easier, interactive, connected and assertive
AU
Anonymous User
01/12/23
"Very easy to manage workload and keep track of potential leads/sales."
What do you like best about Intercom? Saved macros, ability to snooze converstation till chosen time period meaning a lead is never missed. What do you dislike about Intercom?
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].