9.8
Spot Score
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Intercom stands out as a versatile and intuitive customer support tool according to recent user reviews. Users appreciate its user-friendly interface, ease of navigation, and efficient setup process. The tool offers valuable insights at users' fingertips, aiding in seamless customer communication and support. The AI-enabled chat capabilities and knowledge base ...Read more
Intuitive and user-friendly interface that makes it easy to navigate and use.
Efficient automation capabilities, saving time and effort for users.
Rich insights and analytics features for better customer support.
AI-enabled chat and knowledge base that enhances customer interactions.
Some users may find the richness of features and customization options overwhelming without proper guidance.
Limited selection in the Marketplace for additional apps and connectors may restrict advanced functionalities.
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Showing 31-40 out of 2496
AK
Alice K
12/11/23
"Useful platform for support"
What do you like best about Intercom? Its easy to communicate with your client base What do you dislike about Intercom?
MZ
Mario Z
12/08/23
"Intercom is the bomb."
What do you like best about Intercom? It's really good. Probably the best chat application out there. A lot of integrations and possibilities. I use it on a daily basis. My role is customer success manager and so now and then support.
MZ
Mario Z
12/08/23
"Intercom is the bomb."
What do you like best about Intercom? It's really good. Probably the best chat application out there. A lot of integrations and possibilities. I use it on a daily basis. My role is customer success manager and so now and then support.
AU
Anonymous User
12/08/23
"Intercom can do most things you'll need, but only a few things better than anyone else"
What do you like best about Intercom? Their messenger - how it integrates with our site. The way the chats are async/persistent by default. The gif/emoji support. Best live chat I've ever used.
LR
Larissa R
12/07/23
"Simple and effective!"
What do you like best about Intercom? Intercom is simple to use. Before starting my current job where intercom is our main form of communicating with customers, I had never heard or used intercom.
CL
Claire L
12/06/23
"Getting in touch with target customers smoothly"
What do you like best about Intercom? Customer-friendly user interface Possibility of integrating Intercom What do you dislike about Intercom?
AU
Anonymous User
12/04/23
"Very good and promising"
What do you like best about Intercom? Intercom is constantly evolving, implementing new features. It's pretty intuitive, and the support is pretty helpful, too. What do you dislike about Intercom?
LM
Lena M
12/01/23
"Automation is amazing, help our startup grow smooth."
What do you like best about Intercom? Automation! The best thing is that I can sleep, and the system is doing their job What do you dislike about Intercom?
LM
Lena M
12/01/23
"Automation is amazing, help our startup grow smooth."
What do you like best about Intercom? Automation! The best thing is that I can sleep, and the system is doing their job What do you dislike about Intercom?
AU
Anonymous User
11/30/23
"Director, Learning Success & Enablement"
What do you like best about Intercom? Intercom's Support Center provides a clear and direct example of how we can use Intercom tools within our own product. We do not have a membership that supports us having a direct account manager to show us how to use the system, so it was looking at the examples of how they manage their own support that made it relatively simple for me to learn on my own. Integrating tools into our platform is very intuitive. I have also gotten a few research questions ...
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
