9.8
Spot Score
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Intercom stands out as a versatile and intuitive customer support tool according to recent user reviews. Users appreciate its user-friendly interface, ease of navigation, and efficient setup process. The tool offers valuable insights at users' fingertips, aiding in seamless customer communication and support. The AI-enabled chat capabilities and knowledge base ...Read more
Intuitive and user-friendly interface that makes it easy to navigate and use.
Efficient automation capabilities, saving time and effort for users.
Rich insights and analytics features for better customer support.
AI-enabled chat and knowledge base that enhances customer interactions.
Some users may find the richness of features and customization options overwhelming without proper guidance.
Limited selection in the Marketplace for additional apps and connectors may restrict advanced functionalities.
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Showing 21-30 out of 2496
SR
Sergio R. T
12/21/23
"It provides a good solution for customer support agents"
What do you like best about Intercom? The dashboard is quite friendly, and everything keeps handy What do you dislike about Intercom?
MH
Micael H
12/17/23
"Intercom is a great platform to provide best support to customers"
What do you like best about Intercom? Easy to navigate, interaction, solid platform. What do you dislike about Intercom?
MH
Micael H
12/17/23
"Intercom is a great platform to provide best support to customers"
What do you like best about Intercom? Easy to navigate, interaction, solid platform. What do you dislike about Intercom?
AU
Anonymous User
12/15/23
"Overall good product, but burned by shady billing prices 2 times now"
What do you like best about Intercom? Overall I think Intercom has a great product. We've used it for many years and while I wish we had taken more advantage of the features, it's been great for us and done exactly what we've needed it to do. We've only ever written into support a few times over the years but that's been good as well, especially recently where where we had a billing issue and it was resolved very fairly and professionally!
MH
Megan H
12/11/23
"Such a clever tool!"
What do you like best about Intercom? Absolutely brilliant tool to be able to connect with customers. We are able to easily set up different banners, notifications and surveys/polls within the platform and have them go live instantly. Not only is it brilliant for our CS team but our Marketing team are able to get lots of value out of it for connecting with the customer to promote events, promotions or collect feedback.
AS
Alice S
12/11/23
"Easy to use and allows me to put across a great customer facing relationship"
What do you like best about Intercom? the use of GIFs makes an interaction go from good to great What do you dislike about Intercom?
AS
Alice S
12/11/23
"Easy to use and allows me to put across a great customer facing relationship"
What do you like best about Intercom? the use of GIFs makes an interaction go from good to great What do you dislike about Intercom?
MH
Megan H
12/11/23
"Such a clever tool!"
What do you like best about Intercom? Absolutely brilliant tool to be able to connect with customers. We are able to easily set up different banners, notifications and surveys/polls within the platform and have them go live instantly. Not only is it brilliant for our CS team but our Marketing team are able to get lots of value out of it for connecting with the customer to promote events, promotions or collect feedback.
AR
Ashley R
12/11/23
"Easy to use comms platform"
What do you like best about Intercom? I like using macros to make communications fast and efficients. Many of my customers ask the same complex questions so I use macros as helpful templates to tailor personalized answers. I also use the integrated google calendar scheduler daily.
KT
Kristin T
12/11/23
"Intercom review"
What do you like best about Intercom? Ability to segment audiences in outbound communication. What do you dislike about Intercom?
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
