9.8
SpotScore
Intercom Reviews in July 2026: User Ratings, Pros & Cons
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Intercom Reviews & Ratings
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Spotsaas Editor’s POV
Intercom stands out as a versatile and intuitive customer support tool according to recent user reviews. Users appreciate its user-friendly interface, ease of navigation, and efficient setup process. The tool offers valuable insights at users' fingertips, aiding in seamless customer communication and support. The AI-enabled chat capabilities and knowledge base ...Read more
Intercom pros and cons
Easy-to-navigate interface that makes it easy to navigate and use.
Efficient automation capabilities, saving time and effort for users.
Rich insights and analytics features for better customer support.
AI-enabled chat and knowledge base that enhances customer interactions.
Some users may find the richness of features and customization options overwhelming without proper guidance.
Limited selection in the Marketplace for additional apps and connectors may restrict advanced functionalities.
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Showing 2481-2490 out of 2496
JC
Javair C
08/01/18
"Intercom is simply the BEST! A MUST HAVE!"
What do you like best about Intercom? Intercom is a powerhouse of a system, so many useful features, very easy to use. Your team will love you for implementing intercom. This should be your main tool.
NA
Nick A
07/31/18
"Perfect for live conversations with clients and onboarding automation"
What do you like best about Intercom? The automation features and ability to filter and segment users and leads. It's really easy to manage enquiries internally and pass them to team members. The app is handy for weekend customer support as well. Check out their podcast as well. Some good information there for marketers and customer support teams. We've added some help and FAQ pages which has decreased our clients' dependency on the CSM.
MF
Manuel F
07/31/18
"Best customer support platform"
What do you like best about Intercom? Intercom makes it super simple to create personal relationships with our customers What do you dislike about Intercom?
RS
Richard S
07/31/18
"Intercom Helps Sales"
What do you like best about Intercom? Pretty much real time interaction with our prospects. What do you dislike about Intercom?
AK
Alex K
07/31/18
"Does the job"
What do you like best about Intercom? Live chat greatly enhances you customer experience. Just be aware of the extra manpower this requires. What do you dislike about Intercom?
ML
Montana L
07/30/18
"intercom as a service tool"
What do you like best about Intercom? Easy to see you chats and other team members chats (and internally tag!!). also great to have the app version. What do you dislike about Intercom?
KH
Kaitlin H
07/30/18
"Go to tool for live chat"
What do you like best about Intercom? Familiar and easy to use UI both on the end user side and for support/sales development. I like the modal that appears when you access a site because it provides direct communication but does not interfere with the experience.
DD
David D
07/30/18
"Works so smoothly with our app"
What do you like best about Intercom? easy, quick and lots of options to help our customers. We also use the tool tips constantly for new features. What do you dislike about Intercom?
AU
Anonymous User
07/30/18
"Transparency"
What do you like best about Intercom? We use intercom to support our customers and talk with new prospects. Based on this platform, we're able to do that and so much more: track and measure customer success KPIs, optimize the customer journey, keep customers up-to-date, know details about each user, as well as some bonuses: Intercom's innovative thinking, design, and business model that looks to the future is also interesting to learn from
AU
Anonymous User
07/30/18
"Intercom is a great support collaboration tool."
What do you like best about Intercom? Collaboration features like mentioning and assignment. What do you dislike about Intercom?
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].