Intercom Reviews in July 2026: User Ratings, Pros & Cons

"Personal Support at Scale with Intercom"

What do you like best about Intercom? Intercom's messaging and tools and chat support are a game changer for our small company. We love having the ability to provide fast real-time support for our customers, and the additional tools and apps that Intercom provides only amplify that. The Help Center integration that connects directly with our support messenger makes it easy for our customers to find what they need quickly and has cut down on our less effective conversations because they are ...

"Easy and user friendly"

What do you like best about Intercom? We work in more languages and it is easy to separate all messages in according to which market they do belong. The chat is really nice on the website and also in intercom, I appreciate that we can use gifs and most of our customers like it too. The report section is also very useful either for personal reporting or reviewing the team.

"Great tool for our business!"

What do you like best about Intercom? It's so easy to communicate with leads and reach out to existing customers. Our customers love the fact that we offer an instant chat service, and it's great for keeping our team on track with handy reporting tools, and 'feedback' options – e.g. comments and emojis.

"Smooth sailing with intercom"

What do you like best about Intercom? The ability to set up a Knowledge Base and support features Intercom offers. Next to that, the intercom support team is of great value if you have any questions, and their way of communicating with customers is hilarious!

"So far so good"

What do you like best about Intercom? the ability to have Saved responses are great. Saves me a ton of time and effort. What do you dislike about Intercom?

"Intercom es una herramienta muy limpia."

What do you like best about Intercom? Es un software muy intuitivo, fácil de instalar y su API es sencilla. What do you dislike about Intercom?

"Scalable, user friendly, constantly improving"

What do you like best about Intercom? Intercom is user friendly and just a joy to use. One of the best parts about Intercom is it keeps all of our customer communication and contact under one roof. We handle customer support, marketing campaigns, and our knowledge base all within Intercom. With Intercom, we've scaled our customer base from 1,000 to 20,000.

"Product Support"

What do you like best about Intercom? How easily Intercom allows us to manage all of our clients, but still specially outreach to those in need of a little more assistance

"Effective & Simple"

What do you like best about Intercom? I love the simple design and functionality of it all. Neither myself or my agents are overwhelmed by the design or capabilities. I am rarely left wanting more from intercom, and am never overwhelmed by too many option either.

"I like Intercom, but it needs a couple of fixes."

What do you like best about Intercom? I like the simplicity of the product, and the constant updates. What do you dislike about Intercom?