9.8
SpotScore
Intercom Reviews in July 2026: User Ratings, Pros & Cons
Boost your sales, keep your customers, and grow.
Add to compare
Starts from $59 / Month
Intercom Reviews & Ratings
Are you using Intercom?
Spotsaas Editor’s POV
Intercom stands out as a versatile and intuitive customer support tool according to recent user reviews. Users appreciate its user-friendly interface, ease of navigation, and efficient setup process. The tool offers valuable insights at users' fingertips, aiding in seamless customer communication and support. The AI-enabled chat capabilities and knowledge base ...Read more
Intercom pros and cons
Easy-to-navigate interface that makes it easy to navigate and use.
Efficient automation capabilities, saving time and effort for users.
Rich insights and analytics features for better customer support.
AI-enabled chat and knowledge base that enhances customer interactions.
Some users may find the richness of features and customization options overwhelming without proper guidance.
Limited selection in the Marketplace for additional apps and connectors may restrict advanced functionalities.
Filter results
Sort by :
Showing 2431-2440 out of 2496
AU
Anonymous User
09/17/18
"Great solution for CS/Sales team"
What do you like best about Intercom? uptime, regular releases, exciting educational team, a lot of integrations What do you dislike about Intercom?
ID
Igor D
09/17/18
"Smooth useage and inspirational care"
What do you like best about Intercom? Easy to use, visible function and trivial implementation. Simple onboarding. FAQ connectivity. And inspirational support whenever needed.
AU
Anonymous User
09/17/18
"Specific - limitted beyond what I know how to use/do."
What do you like best about Intercom? The interface is friendly, after a few days of using it, it feels like talking to an old friend everytime I open another tab. What do you dislike about Intercom?
CW
Christine W
09/16/18
"Dynamic software that helps with all things Client Success"
What do you like best about Intercom? We love the easy conversation management, and how it is all integrated with the articles and auto-messaging. They also do a great job continually releasing new features to make things easier. Just recently they released an option for you to design your chat area. Meaning you can have a variety of links and sections that people can view when clicking your chat icon, with an option to start a conversation right at the top. This has allowed me to put links ...
Read more
SZ
Samy Z
09/15/18
"Intercom Chat Literally Connected Me to My Users"
What do you like best about Intercom? The intercom interface is well designed and very simple to use! It makes connecting to our users very easy! What do you dislike about Intercom?
AU
Anonymous User
09/14/18
"Thorough and reliable, but still has room to improve"
What do you like best about Intercom? I like that I can seamlessly switch between email, chat, and customer details, and the option to port in our own metrics/details via the API.
SC
Sébastien C
09/14/18
"Ease of use, slick design, always improving"
What do you like best about Intercom? The ease of use and how it seamlessly integrates with our app. Our customers appreciate how easy it is to communicate with us. Our staff on the other hand love to have a modern platform which they can use remotely at any time.
VD
Veronika D
09/13/18
"Useful tool to communicate with our customers"
What do you like best about Intercom? It allows us communicate with our customers on real time in an easy and convenient way. What do you dislike about Intercom?
AU
Anonymous User
09/13/18
"Intercom makes user chat and segmentation a breeze"
What do you like best about Intercom? While at work the team uses Intercom to provide customer support, as well as email marketing. Intercom makes all of this a breeze.
AU
Anonymous User
09/13/18
"Great Support Chat tool for Startups!"
What do you like best about Intercom? I like how clean the UI is and how intuitive it is to use. Writing articles and sending them to customers is super easy. They also have a great support team and a good help center themselves. I can pretty much find the answer to any question that I have really quickly.
Free vendor scorecard
Evaluate Intercom objectively with the live chat software scorecard
A weighted live chat software vendor scorecard to score Intercom against your real requirements — not the marketing.
- Weighted criteria you can edit
- Score multiple vendors side-by-side
- Shareable with your buying committee
No file downloads on screen — we email it to you. One-click unsubscribe anytime.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].