Intercom Reviews in July 2026: User Ratings, Pros & Cons

"Great product"

What do you like best about Intercom? Easy to use and great support! Also a lot of new features What do you dislike about Intercom?

"An excellent platform that would be perfect with a few new features"

What do you like best about Intercom? Intercom's customer support is probably the best I've ever experienced, and I've been able to solve almost all of my problems with it. The ability to easily segment and target users for messaging is great.

"Their software and content have made our customers more satisfied"

What do you like best about Intercom? How easy it is to make customers feel special. I really like how they made talking to our customers such an easy and fun task.

"Great system for real-time Customer support"

What do you like best about Intercom? The ability to link third-party applications which can provide additional context to customers and tools for the support team. For example statuspage which allows customers to see there is an issue easily, before they contact us.

"The all-in-one way to communicate with customers"

What do you like best about Intercom? First of all, the best thing is real-time communication with our customers. The users appreciate the answers at the moment and see if we are online and if we have read thier messages. The possibility of answering the doubts of the clients and managing the incidents with an integration of external applications allows our developers to have all the possible information to solve the problems.

"Makes Customer Support a Breeze"

What do you like best about Intercom? I like how quickly I can jump from conversation to conversation and access customer information at a glance. It makes it easy to clear out our queues. Queue management is also helpful, as assignment rules make it easy to place customer inquiries into the proper channels so things don't get lost in the shuffle.

"Large amount of possibilities"

What do you like best about Intercom? Since using Intercom we've gotten a much better grip on our user interactions. From being able to see a wide variety of user details, to being able to target users way more specifically, this has really helped us to get on top of our support interactions. A nice added benefit is that we get a lot more data about our Customer Service process through the reports functionality. This has helped us to guide our Customer Service department in the right direction.

"Intercom makes customer service fun again"

What do you like best about Intercom? I like the way it makes our small and personable business *feel* like a small personable business, by providing a way to communicate directly with our clients in real time.

"Easy to navigate and easy to use, great experience!"

What do you like best about Intercom? I like that the platform is super easy to use. Menus are straightforward and easy to navigate. Also, support chat is pretty responsive.

"Truly Fun to Use"

What do you like best about Intercom? I love that our team likes using it. It really is fun to use. We are pretty casual at our office so being able to use emojis and GIFs makes our customers smile.