9.8
SpotScore
Intercom Reviews in July 2026: User Ratings, Pros & Cons
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Intercom Reviews & Ratings
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Spotsaas Editor’s POV
Intercom stands out as a versatile and intuitive customer support tool according to recent user reviews. Users appreciate its user-friendly interface, ease of navigation, and efficient setup process. The tool offers valuable insights at users' fingertips, aiding in seamless customer communication and support. The AI-enabled chat capabilities and knowledge base ...Read more
Intercom pros and cons
Easy-to-navigate interface that makes it easy to navigate and use.
Efficient automation capabilities, saving time and effort for users.
Rich insights and analytics features for better customer support.
AI-enabled chat and knowledge base that enhances customer interactions.
Some users may find the richness of features and customization options overwhelming without proper guidance.
Limited selection in the Marketplace for additional apps and connectors may restrict advanced functionalities.
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Showing 2291-2300 out of 2496
AB
Amanda B
10/30/18
"Intercom is a cheaper alternative"
What do you like best about Intercom? The interface is user friendly. The different tools are organized on your page cleanly. What do you dislike about Intercom?
MF
Marek F
10/29/18
"Great customer service tool for tech platforms"
What do you like best about Intercom? Intercom has really helped our tech company improve our customer service. The app is really easy to use with a great user interface and superior functionality for tracking and managing users. The "engage" or "message" feature is also a really useful to fool optimizing visitor/user engagement on our platform.
TC
Tim C
10/26/18
"Great interface for support reps!"
What do you like best about Intercom? It's very easy to see who's speaking. Integrates well into our product. Can assign cases out to people to work on. Also shows your support reps the page that your user might be stuck on. Unfortunately it has to be the last page for it to remember.
TC
Tim C
10/26/18
"Great interface for support reps!"
What do you like best about Intercom? It's very easy to see who's speaking. Integrates well into our product. Can assign cases out to people to work on. Also shows your support reps the page that your user might be stuck on. Unfortunately it has to be the last page for it to remember.
AU
Anonymous User
10/25/18
"Nice Interface but usability needs improvement"
What do you like best about Intercom? I like it's reporting, the use of gifs and the answerbots. What do you dislike about Intercom?
AU
Anonymous User
10/23/18
"Intercom is a lifesaver, we LOVE it!"
What do you like best about Intercom? Intercom has been a great addition to our software system. We have been able to create a huge knowledge base that can be updated at any time and always have current information for our customers. We are able to create new material and our customers can search for anything they have questions on. It has helped streamline our new customer on-boarding process and helped immensely with our ongoing customer support team.
SM
Steven M
10/23/18
"Just started using it and we love it"
What do you like best about Intercom? I love how easily it integrates into our website. It makes chat extremely easy, and delivers a quality experience to our customers.
WL
Will L
10/22/18
"Great"
What do you like best about Intercom? Easy to use and easy to assist customers with issues What do you dislike about Intercom?
AA
Ashley A
10/19/18
"Love ! "
What do you like best about Intercom? I love that you can talk with prospective clients and customers without hassle and that is is accessible. What do you dislike about Intercom?
AA
Ashley A
10/19/18
"Love ! "
What do you like best about Intercom? I love that you can talk with prospective clients and customers without hassle and that is is accessible. What do you dislike about Intercom?
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].